Job Overview
Compensation
Type:
Hourly
Rate:
Range $17.25 - $23.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
flexible schedule
Training and Development
Job Description
Hampton Inn Santa Fe South is a reputable hotel known for its commitment to providing exceptional guest experiences and comfort. As part of the well-established Hampton Inn brand, the hotel emphasizes quality service, cleanliness, and a welcoming atmosphere. Located in the vibrant city of Santa Fe, this hotel attracts a diverse range of travelers including tourists, business professionals, and families seeking pleasant accommodations with convenient access to local attractions and amenities. Hampton Inn Santa Fe South operates with a focus on fostering a positive and efficient work environment where employees are encouraged to develop their skills and contribute to overall... Show More
Job Requirements
- Must have a positive attitude and willingness to learn
- Demonstrate the ability to multi-task
- Demonstrate the ability to be detail oriented
- Demonstrate the ability to problem solve to effectively deal with internal and external customers
- Must have basic English verbal and written communication skills
- Must work well in stressful, high-pressure situations
- Basic math skills
- Must have the ability to obtain alcohol awareness certification as required by the State
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must be proficient in Windows operating systems, company approved spreadsheets and word processing
- Must be able to communicate information and ideas clearly
- Must have a desire to serve all guests
- Must meet the legal age to serve alcoholic beverages at select properties
Job Qualifications
- Experience in a hotel or related field
- Brand knowledge and experience
- Ability to multi-task
- Detail oriented
- Problem solving skills to effectively deal with customers
- Basic English verbal and written communication skills
- Proficiency in Windows operating systems, spreadsheets, and word processing
- Ability to communicate information and ideas clearly
- Positive attitude and willingness to learn
- Desire to serve all guests
- Legal age to serve alcoholic beverages at select properties
Job Duties
- Register guests
- Make reservations
- Prepare daily reports
- Balance transactions
- Conduct security walks
- Initiate and complete the End of Day process
- Complete the Night Audit checklist for computer procedures
- Balance miscellaneous revenue including telephone postings, valet laundry, server and desk agent paperwork
- Prepare and distribute the Daily Flash Report as needed
- Transfer master or house accounts as necessary
- Run morning reports according to MCR and Brand procedures
- Complete management-requested reports timely
- Provide courteous and efficient guest service
- Maintain operation of the telephone switchboard
- Answer guest inquiries about hotel services and facilities
- Establish and maintain communication and teamwork with associates and departments
- Assist with breakfast setup in select hotels
- Respond to guest requests professionally and promptly
- Maintain confidentiality and security of guest and hotel information
- Document and notify management of guest requests, complaints, or problems
- Be knowledgeable of rates, packages, promotions, in-house groups, and restricted dates
- Take accurate reservations following rate quoting scenarios
- Be proficient with the front desk computer system
- Log and deliver packages, mail, and messages
- Be familiar with property amenities, local events, and attractions
- Accurately complete check-in and checkout
- Use brand standard service tools to address guest objections
- Restock front desk supplies
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
OysterLink is built for hospitality recruitment.
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