Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hourly pay
LTD bus pass
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA/FSA plans
Referral Bonus
Discounted lodging
Discounted dining
Discounted spa
Discounted golf
Employee assistance program
volunteer opportunities
Committee participation
Online Learning Platform
Third party perks
Job Description
Valley River Inn is a renowned hospitality establishment located in the scenic Columbia Gorge area, offering unparalleled lodging and exceptional guest experiences. As a treasured hotel destination, Valley River Inn prides itself on combining comfortable accommodations with a values-driven culture that emphasizes diversity, inclusion, and exceptional service. The inn caters to a diverse range of travelers seeking relaxation, adventure, or a blend of both in a beautiful natural setting. With a commitment to sustainability and community engagement, Valley River Inn not only provides visitors with memorable stays but also fosters a supportive and enriching workplace for its employees.
The ... Show More
The ... Show More
Job Requirements
- Minimum 1 year hospitality experience required
- 2 year hotel or clerk experience strongly preferred
- Previous experience in cash handling and computerized Point of Sale system strongly preferred
- Strong written and verbal communication skills required
- Bi-lingual skills preferred (English/Spanish)
- Strong problem solving and conflict resolution skills
- Ability to understand and apply labor and industry-specific laws and regulations
- Must possess basic negotiation skills and strong customer relations skills
- Strong computer skills including full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word
- Must be available to work weekends and holidays
- Shift is typically 9:00 PM - 7:00 AM or 10:00 PM - 8:00 AM
Job Qualifications
- Minimum 1 year hospitality experience
- 2 year hotel or clerk experience strongly preferred
- Previous experience in cash handling and computerized Point of Sale system strongly preferred
- Strong written and verbal communication skills
- Bi-lingual skills preferred (English/Spanish)
- Strong problem solving and conflict resolution skills
- Ability to understand and apply labor and industry-specific laws and regulations
- Basic negotiation skills and strong customer relations skills
- Strong computer skills including full knowledge of Microsoft Office with emphasis on Outlook, Excel and Word
- Must be available to work weekends and holidays
Job Duties
- Oversight of the day to day night operation of the property including front desk operations and financial reconciliation and reporting
- Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals
- Ensures confidentiality of all guest information and pertinent hotel data
- Assists guests, team members, and vendors during their shift
- Maintains a safe and secure environment for guests and team members
- Reports security concerns and problematic situations immediately to the General Manager or appropriate party
- Responds and works to resolve guest issues and concerns as necessary
- Evaluates patterns or trends in guest concerns in order to plan and implement corrective actions
- Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations
- Ensures front office, reception area, lobby and storage areas are clean and organized
- Ensures all equipment is properly maintained and functioning
- Ensures all equipment is used only as intended
- Completes property walks routinely to monitor guest safety and security
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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