Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
Uniform allowance
Job Description
Majestic Hotel, located in the vibrant East Lakeview area near Addison and Lake Shore Drive, is a renowned establishment dedicated to providing guests with comfortable accommodations and exceptional service. Situated in one of the city's most sought-after neighborhoods, the Majestic Hotel offers easy access to popular local attractions, dining, and entertainment options, making it an ideal choice for both leisure and business travelers. Known for its blend of classic charm and modern amenities, the hotel prides itself on maintaining a welcoming atmosphere that caters to a diverse clientele. As a full-service hotel, Majestic Hotel is committed to delivering a superior... Show More
Job Requirements
- High school diploma or equivalent and/or experience in a hotel or a related field preferred
- Significant attention to detail
- Ability to operate front desk equipment including computer, switchboard, credit card machines
- Understanding of basic math skills
- Good verbal and guest interaction skills
- Ability to collect money and issue change where applicable
- Ability to work as a cohesive team member - relaying information appropriately from shift to shift
- Must be able to stand for several hours at a time
- May be required to lift items up to 25 lbs
- Available to work five nights a week with Wednesday and Thursday days off
Job Qualifications
- Prior hotel experience
- An outgoing, friendly personality with a positive attitude
- Passion for great customer service
- Great communication skills
- Knowledge of Lincoln Park, Lakeview, and Downtown areas and attractions
- Ability to operate front desk equipment such as computer, switchboard, and credit card machines
- Understanding of basic math skills
- Good verbal and guest interaction skills
- Ability to work cohesively as a team member
- Knowledge of hotel service and programs
- Familiarity with hotel emergency procedures and evacuation protocols
Job Duties
- Audit, post, and balance daily cashiers work for hotel
- Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest's account daily
- Verify all account entries are balanced
- notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
- Ensure hotel billing standards are followed and create financial reports that detail various aspects of the hotel's performance
- ensure distributed to the appropriate departments
- Ensure credit card system reconciles to daily transaction lists
- Verify cash postings and verify cashier drops to ensure accurate
- Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
- Greet all guests in a pleasant and professional manner
- Complete the guest registration and check-out procedures
- Answer telephone, transfer calls, and take messages when applicable
- Make hotel reservations for guests, including changes and cancellations
- Follow proper credit card procedures
- Maintain accurate bank during shift and use correct vouchers for specified transactions
- Respond to all guest needs and requests in a timely fashion
- Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
- Understand hotel service and programs
- Be knowledgeable of geographical area and points of interest
- File appropriate paperwork as directed
- Ensure the front desk is adequately stocked of all supplies
- Understand hotel emergency procedures and evacuation protocols
- Collect payment for all guests at check-in and check-out. Make changes as necessary
- Keep front office and lobby area neat, clean, vacuumed, and dusted daily
- Follow all company safety and security policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance is clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Speak with others using clear and professional language
- Establish and maintain open, collaborative relationships with employees and fellow management team members
- Perform all reasonable job duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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