Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for delivering exceptional guest experiences and maintaining high standards across its various properties. Specializing in hotel management and operations, Crestline Hotels & Resorts has built a reputation for quality service, comfortable accommodations, and a welcoming environment for travelers. The company values the dedication and professionalism of its team members and strives to foster a supportive and inclusive workplace. As an equal opportunity employer, Crestline Hotels & Resorts ensures fair consideration to all applicants without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity,... Show More
Job Requirements
- High school graduate or general education degree GED
- One year previous experience in a similar position in a hotel
- Must be able to work the overnight shift 11pm to 7am
- Basic computer skills required
Job Qualifications
- High school graduate or general education degree GED
- One year previous experience in a similar position in a hotel
- Basic computer skills
- Ability to work overnight shifts from 11 pm to 7 am
- Strong customer service skills
- Knowledge of hotel property management and point of sale systems
- Attention to detail and accuracy in financial record keeping
- Ability to multitask and handle guest issues professionally
- Good communication and interpersonal skills
Job Duties
- Resolve guest complaints ensuring guest satisfaction
- Maintain complete knowledge of hotel features services hours of operation room types numbers layout decor appointments and location room rates special packages and promotions daily house count and expected arrivals departures room availability status scheduled daily group activities
- Monitor and maintain cleanliness sanitation and organization of assigned work areas
- Pick up count and maintain bank secure bank at all times
- Read the log book daily and record all pertinent information
- Process currency exchange and payments to guest accounts
- Process adjustments rebates paid outs and credits as required
- Operate Property Management System and maintain security of system
- Verify and make corrections to the Room Rate Report
- Post and audit Banquet charges
- Adjust outside Vendor activity
- Reconcile telephone calls and miscellaneous accounts
- Backup computer system files
- Verify that all checks are closed and close and log any open check in the Point of Sale system
- Print Food and Beverage end of day reports
- Audit Food and Beverage cashiers work and correct discrepancies
- Audit Rooms Cashiers work and correct discrepancies
- Audit all miscellaneous charges Banquets Bars etc
- Verify package postings on house accounts
- Input all sales figures into the Property Management System and balance all accounts
- Run Room and Tax verifying that all room rates posted
- Verify Cashiers Report to drop log and paperwork
- Record room statistics
- Close Point of Sale after all work is balanced
- Run end of day program and close day
- Check that interfaces are up and running
- Run daily Flash Reports and distribute accordingly
- Run morning reports and backup reports and distribute accordingly
- Print express check out folios and distribute
- Sign out and brief relief
- Review Night Audit checklist and verify that all work has been completed
- Restock all printers
- Fill out and deposit payment and corresponding checks
- Review status of assignments and any follow-up action with on-coming Supervisor
- Document maintenance needs on work orders and submit to Manager Supervisor
- Attend monthly department meetings and training sessions as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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