Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Night Shifts
Benefits
competitive pay
Flexible Schedule
Employee Discounts
Professional development opportunities
supportive work environment
uniform provided
Paid training
Job Description
City Suites Hotel is a renowned hospitality establishment located at 933 W Belmont Ave, Chicago, IL, in the vibrant north side area. Known for its commitment to guest satisfaction and exceptional service, City Suites Hotel is a preferred destination for travelers seeking comfort, convenience, and a welcoming atmosphere. The hotel prides itself on maintaining a high standard of hospitality while fostering a professional and friendly environment for both guests and employees. Operating in the bustling Chicago hotel market, City Suites exemplifies a blend of modern amenities with warm, personalized service, ensuring a memorable stay for all visitors.
As a ... Show More
As a ... Show More
Job Requirements
- High school diploma or equivalent and/or experience in a hotel or a related field preferred
- Significant attention to detail
- Ability to operate front desk equipment: computer, switchboard, credit card machines, etc
- Understanding of basic math skills
- Good verbal and guest interaction skills
- Collect money and issue change where applicable
- Ability to work as a cohesive team member - relaying information appropriately from shift to shift
- Must be able to stand for several hours at a time
- May be required to lift items up to 25 lbs
Job Qualifications
- High school diploma or equivalent
- Prior experience in hotel guest services or night audit preferred
- Strong numerical and accounting skills
- Excellent communication and interpersonal skills
- Proficiency in operating front desk and hotel management systems
- Ability to multitask and work efficiently during overnight hours
- Knowledge of hotel billing procedures and credit card processing
- Ability to maintain confidentiality and handle sensitive information professionally
- Customer service orientation with a focus on guest satisfaction
- Ability to work independently and as part of a team
Job Duties
- Audit, post, and balance daily cashiers work for hotel
- Accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guests account daily
- Verify all account entries are balanced
- notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
- Ensure hotel billing standards are followed and create financial reports that detail various aspects of the hotels performance
- ensure distributed to the appropriate departments
- Ensure credit card system reconciles to daily transaction lists
- Verify cash postings and verify cashier drops to ensure accurate
- Ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
- Greet all guests in a pleasant and professional manner
- Complete the guest registration and check-out procedures
- Answer telephone, transfers calls, and takes messages when applicable
- Make hotel reservations for guests, including changes and cancellations
- Follow proper credit card procedures
- Maintain accurate bank during shift and uses correct vouchers for specified transactions
- Respond to all guest needs and requests in a timely fashion
- Follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
- Understand hotel service and programs
- Knowledgeable of geographical area and points of interest
- File appropriate paperwork as directed
- Ensure the front desk is adequately stocked of all supplies
- Understand hotel emergency procedures and evacuation protocols
- Collect payment for all guests at check-in and check-out
- Make changes as necessary
- Keep front office and lobby area neat, clean, vacuumed, and dusted daily
- Follow all company safety and security policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearance is clean and professional
- Maintain confidentiality of proprietary information and protect company assets
- Speak with others using clear and professional language
- Establish and maintain open, collaborative relationships with employees and fellow management team members
- Perform all reasonable job duties as requested
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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