Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
employee wellness program
Job Description
Hotel Drover is a distinguished property nestled in the historic Fort Worth Stockyards, proudly operating as part of the Autograph Collection. Drawing inspiration from the pioneering spirit of the West and the legendary cowboys who drove cattle to market across the plains, Hotel Drover delivers an authentic Texas hospitality experience that is deeply rooted in tradition and community heritage. This unique hotel serves not only as an accommodation but also as a cultural landmark that echoes the spirit and legacy of the drover, creating an immersive atmosphere that guests find unparalleled elsewhere. From its rustic yet elegant design to its... Show More
Job Requirements
- Passion for creating an amazing experience for our clients and guests
- Creative thinking and strategic skills
- Flexible schedule, able to work evenings, weekends, and holidays
- Strong interpersonal and relationship building abilities
- Passion for collaboration
- A strong sense of curiosity for our guests
- A strong passion for creating the unexpected
Job Qualifications
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues without constant supervision
- Previous experience in similar job role
- Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors
- Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
- The team member is required to perform all necessary duties of the job
- Must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds
Job Duties
- Embody the shared values of Hotel Drover
- Ability to manage multiple functions and deliver results in a demanding, fast paced environment
- Build and maintain relationships with all stakeholders while acting as an extension of the Hotel Drover brand
- Always maintain a professional and high-quality service-oriented environment
- Audit, balance, and report all food and beverage outlet sales/receipts
- Separate and properly log all receipts for cash, credit card, promotional, or guest room charges
- Run system reports to track adjustments, paid outs, billing, cash over/short, deposits, taxes, disputes, and transaction corrections
- Greet guests upon arrival, check them in and provide them with any information they need for their stay
- Respond to guest complaints, requests, and emergencies
- Reconcile all house accounts to ensure balance
- Enter information into accounting journal sheets to ensure balance of accounts
- Run night audit reports, ensuring that room and tax is properly posted for in-house guests
- Schedule wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run n-show reports and charge guests accordingly
- Post advance deposits for future bookings
- Pre-assign rooms for the following day based on occupancy
- Perform other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: