Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Night Shifts
Benefits
Insurance enrollment from day 1
Paid Time Off from day 1
Holiday pay from day 1
401k enrollment after 30 days
Hotel and travel discounts
Professional development opportunities
promotion opportunities
Job Description
First Hospitality, established in 1985 and headquartered in Chicago, is a leading hotel development, investment, and management company known for its innovative strategies and commitment to excellence. The company sets itself apart by focusing on creating value through a progressive vision and embracing new ways of doing business. With a strong emphasis on fostering diversity and inclusion, First Hospitality aims to cultivate a workforce that reflects and respects a wide range of perspectives, enhancing its capacity to meet the diverse needs of its guests and clients. The company's work environment encourages collaboration, flexibility, and fairness, making it a desirable place... Show More
Job Requirements
- 2 plus years of customer service experience preferably in hospitality or related industry
- High School diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak read and write in primary language used in the workplace
- 8 plus hours per day at standing desk computer stand and walk frequently throughout the workday
- Lift lower and maneuver up to 30 pounds occasionally
- Ability to independently work during overnight hours
Job Qualifications
- 2 plus years of customer service experience preferably in hospitality or related industry
- High School diploma or equivalency education certificate required
- Excellent verbal and written communication skills
- Must be able to speak read and write in primary language used in the workplace
Job Duties
- Welcome arriving guests and complete the hotel arrival check-in experience ensuring special requests are fulfilled and accurate information is received
- Thank departing guests verify accurate billing and encourage return visits
- Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction
- Maintain integrity accuracy and confidentiality when handling guest records cash reports audit reports and other guest or hotel information
- Promote hotel brand loyalty programs encourage guest participation and offer special rate packages and upgrades when appropriate
- Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations fulfillment of needs and challenge resolution
- Listen to guests and empathize with their challenges When necessary solicit guest feedback and act on guests concerns
- Always maintain professionalism consistent with hotel brand and company expectations
- Know and communicate hotel emergency procedures inform and assist guests in emergencies
- If applicable maintain balance and security of house bank and accurately log all transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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