Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical
Dental
Vision
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Community engagement opportunities
Job Description
Our company is a distinguished hospitality organization renowned for delivering exceptional guest experiences in the hotel industry. With a strong commitment to service excellence, our hotel serves a diverse clientele with a focus on genuine hospitality, accountability, and attention to detail. We pride ourselves on having built a reputation that emphasizes associate engagement, community involvement, and financial success. By fostering a cooperative and harmonious working environment, we empower our team members to grow professionally and personally while contributing to creating memorable experiences for our guests.
We are currently seeking a dedicated and proactive Night Auditor to join our team. ... Show More
We are currently seeking a dedicated and proactive Night Auditor to join our team. ... Show More
Job Requirements
- Serve as manager on duty when required
- working in other areas of the hotel when needed to assist operations
- informs immediate supervisor promptly and fully of all problems or unusual matters of significance
- performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures
- maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
- must have open availability to work weekends and holidays
- must be able to move continuously during work hours and able to lift and/or carry 50 pounds
- stands for extended periods of time
- physical ability to bend, lift, kneel, and be in motion for the full day
- punctual and reliable
- excellent attendance
- attention to detail
Job Qualifications
- Working knowledge of Microsoft Excel and Word
- advanced working knowledge of property management software systems
- working knowledge of switchboard and telephone etiquette
- excellent communication, organizational and guest service skills
- ability to resolve conflicts and negotiate effectively
- teamwork and cooperation skills
- ability to work in a fast-paced environment
- ability to project a favorable image of the hotel
- open availability to work weekends and holidays
Job Duties
- Participates in the prompt and courteous check in and checkout of guests
- provide gracious and efficient telephone service as it relates to general PBX calls
- calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel’s guests
- responds to guests’ requests promptly, efficiently, and courteously
- communicates effectively
- arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable
- stays current with developments in the hotel by reviewing the communication log book each shift
- updates log book for next shift
- resolve conflicts and negotiate effectively
- demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
- properly processes guest’s mail, messages, packages, and wake up calls
- provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- in oversold situations, make accommodations for “walked” guests
- ensure wake up calls are delivered in a timely fashion
- deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
- ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily
- accurately close shift by getting appropriate approval signatures and authorization codes
- verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts
- makes corrections as necessary
- completes the nightly processing sequence to close the current day’s sales
- transmits the credit cards nightly
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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