Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with a substantial global footprint, managing assets worth over 15 billion dollars. The company boasts a diversified portfolio encompassing more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With a legacy spanning over 30 years, Highgate has established itself as an innovator in the hospitality sector, introducing bespoke lifestyle hotel brands alongside legacy and independent establishments. Their expertise extends through every phase of the property cycle including planning, development, recapitalization, and disposition. Highgate leverages state-of-the-art revenue management systems to stay ahead of market trends,... Show More
Job Requirements
- High school diploma or equivalent
- One year of progressive experience in a hotel or related field
- Guest service experience preferred
- Computer knowledge and skills required
- Flexible to work long and late/overnight hours
- Ability to communicate effectively verbally and in writing
- Ability to multitask and prioritize work
- Maintain a warm and friendly demeanor
- Attend all required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations
- Ability to handle problems proactively
- Maintain confidentiality
- Show initiative
- Be willing to cross-train
- Maintain regular attendance
Job Qualifications
- High school diploma or equivalent
- One year of progressive experience in a hotel or related field
- Guest service experience preferred
- Computer knowledge and skills required
- Flexible to work long and late/overnight hours
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Attentive, friendly, courteous, and service-oriented demeanor
- Ability to listen, understand, and clarify concerns
- Ability to handle problems effectively including anticipating and solving issues
- Ability to cross-train in other hotel-related areas
- Ability to maintain confidentiality
- Ability to show initiative including anticipating operational or guest needs
- Willingness to attend required meetings and trainings
- Maintain high personal grooming and appearance standards
- Comply with hotel operational standards and regulations
- Maintain regular attendance as required
Job Duties
- Work with and understand financial information and data, perform basic arithmetic functions
- Be willing to cross train in other accounting or hotel-related areas
- Prioritize job functions to meet deadlines
- Perform guest services functions such as checking guests in/out, taking reservations, and operating the switchboard
- Audit and reconcile financial and statistical reports
- Prepare and distribute necessary daily reports
- Prepare and distribute month-end reports
- Audit and reconcile all Front Desk and Food & Beverage Cashier's work
- Audit, reconcile, consolidate, and transmit all credit cards timely
- Ensure accuracy of all reported numbers including statistics
- Input and update financial information into corporate communication systems
- Perform data processing functions daily, weekly, monthly, and annually
- Keep management informed of unusual operational or financial events and policy deviations
- Ensure overall guest satisfaction
- Respond to governmental inquiries
- Handle guest requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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