Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Life
Paid Time Off
401k
Travel discount
career growth
Job Description
Excel Hotel Group is a fully integrated property ownership, management, and development company that is experiencing exciting growth and expansion. Renowned for its family-driven culture, Excel Hotel Group prides itself on fostering a welcoming and supportive environment for both its employees and guests. This commitment to a positive workplace culture has made it a leader in the hospitality industry by ensuring superior guest experiences and promoting career growth among staff. The company manages a diverse portfolio of hotels and continuously works to uphold the highest standards of service and operational excellence, which contributes to its strong reputation and consistent expansion... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years customer service experience
- ability to stand for 8 hours
- basic computer skills including e-mail, word processing, spreadsheet software, and hotel management system
- excellent communication skills
- ability to handle cash and credit transactions accurately
- strong problem-solving skills
- customer-focused attitude
Job Qualifications
- 1-2 years customer service experience
- ability to stand for 8 hours
- basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software, and hotel management system
Job Duties
- Welcomes guests in a friendly, prompt, and professional manner
- registers guests, issues room keys, provides information on hotel services and room location, and answers phones promptly and courteously
- up-sells rooms whenever possible to maximize hotel revenue
- accurately processes all cash and credit card transactions in accordance with established procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank
- issues, controls, and releases guest safe-deposit boxes
- communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- responds appropriately to guest complaints, making appropriate service recovery gestures to ensure total guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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