Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401(k)
free meal for every shift worked
Employer provided uniforms
25% discount in Resort outlets
hotel discounts with OPL
Friends and family discount
Job Description
Our organization is a well-established hospitality company that values its team members as its most important resource. We operate in the hotel and resort industry, providing exceptional service to our guests and ensuring their stay is comfortable and memorable. Our commitment to excellence and a supportive work environment has made us a preferred employer in the region. We pride ourselves on selecting individuals who align with our mission to deliver top-tier guest experiences while fostering a culture of respect and collaboration among our staff. We focus on creating opportunities where our employees can grow professionally and personally, all while contributing... Show More
Job Requirements
- High school diploma or GED
- previous experience in a similar role is preferred
- understanding of auditing and balancing principles
- ability to operate property management system and front office equipment
- knowledge of emergency procedures
- good communication skills
- ability to work independently during night hours
Job Qualifications
- Understand principles of auditing, balancing, and closing out accounts
- knows how to operate PMS, PC's, and other front office equipments
- must have complete knowledge of emergency procedures
- high school diploma or GED
- previous experience is a plus
Job Duties
- Posts room charges and taxes to guest accounts
- processes guest charges voucher and credit card vouchers
- post charges to the guest accounts that have not been posted or were incurred on the night audit shift
- transfer charges and deposits to master accounts
- checks to see that all charges are assigned to the appropriate departments
- to verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system
- to verify that all charges posted from the POS software, SPA software had reached the correct guest folios and also not missing
- prints up and files reservations for the next business day
- verifies all account postings and balances
- verifies that room rates are correct and posts those rates to guest accounts
- monitors the current status of coupon, discount, and other promotional programs
- is able to function as a front desk agent especially in terms of check-in and check-out procedures
- prepares a summary of cash, check, and credit card activities
- summarizes results of operations for management
- check figures, postings, and documents for accuracy
- record, store, access, and/or analyze computerized financial information
- prepare of end of day procedure
- follow the end of day / night audit checklist (must read !)
- balance the day's charges, making corrections as necessary
- performs wake-up calls
- run end of day process in property management software (PMS)
- respond to guest needs, special requests and complaints and alert the appropriate manager as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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