Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement and upward mobility
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Hilton Garden Inn Cleveland Downtown is part of the MCR Hotels family, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio comprising 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. The company operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels, making it a prominent player in the hospitality industry. MCR’s national footprint and commitment to excellence have earned it prestigious awards such as Fast Company’s 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening, understanding, clarifying, and resolving concerns of co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled shift ending time unless directed otherwise
- Must clock in and out for breaks at designated times
- Must provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Positive can-do attitude and willingness to learn
- Ability to follow established guidelines and procedures
- Effective listening and conflict resolution skills
- Strong communication skills to convey information clearly
- Desire to serve and provide excellent guest service
- At least 18 years of age
- Willingness to work varied schedules including nights, weekends, and holidays
- Ability to arrive and clock in on time for every scheduled shift
- Ability to clock in and out for breaks as scheduled
- Provide sufficient notice when calling out for a shift
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure they feel welcome
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of all hotel features and amenities
- Support all hotel events and groups
- Understand and use relevant technology for the role
- Answer all incoming calls using approved friendly greetings
- Keep all workspaces clean and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests while cleaning with a smile and by name if possible
- Complete all operational checklists accurately and on time every shift
- Prepare accurate and timely shift handover reports
- Wear a clean approved uniform and maintain proper grooming
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to meet business and guest needs
- Collaborate to create a welcoming environment and positive workplace
- Complete all audit-related reports as per overnight checklist and schedule
- Follow overnight security measures, including locking exterior entrances and handling safety issues
- Receive and note all incoming mail according to daily checklists
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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