Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
career advancement
Job Description
Raines Co. is a well-established, family-owned business founded in 1988 that has grown into a fully integrated development, management, and investment company specializing in the hospitality industry. With a strong focus on developing, operating, and owning some of the world’s leading hotel brands as well as unique boutique hotels, Raines Co. prides itself on maintaining a culture rooted in family values and a commitment to building lasting relationships with its associates, partners, and the communities it serves. The company’s dedication to fostering a supportive and inclusive work environment has earned it recognition as a place where employees are valued and... Show More
Job Requirements
- experience in customer service, forward-facing, or other guest-related positions
- prior experience in the hospitality industry as a front desk agent or night auditor preferred
- experience with brand or property specific PMS, Quore, PBX and other hotel related systems
- proficient in Microsoft 365 or similar computer applications
- minimum high school diploma, GED or equivalent
- associate’s degree in business administration, hospitality or related major preferred
Job Qualifications
- experience in customer service, forward-facing, or other guest-related positions
- prior experience in the hospitality industry as a front desk agent or night auditor preferred
- experience with brand or property specific PMS, Quore, PBX and other hotel related systems
- proficient in Microsoft 365 or similar computer applications
- minimum high school diploma, GED or equivalent
- associate’s degree in business administration, hospitality or related major preferred
Job Duties
- maintains a friendly, professional, cheerful, and courteous demeanor at all times
- accurately answers inquiries from potential guests and accepts hotel reservations
- consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency
- responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
- uses suggestive selling techniques to sell room nights, increase occupancy and revenue
- resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- allocates rooms to expected arrivals after checking the guest preferences and special requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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