Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
This position is offered by a reputable resort, well-known for its commitment to exceptional guest services and hospitality excellence. The resort prides itself on a welcoming atmosphere, offering guests a comfortable and memorable stay with quality amenities and attentive service. As an established player in the hospitality industry, the resort emphasizes professionalism, teamwork, and a high standard of operational efficiency. This position is a graveyard shift role, paying between $18.00 and $20.00 per hour depending on experience, and is ideally suited for individuals who thrive in dynamic, fast-paced environments and enjoy providing outstanding customer service during overnight hours.
The... Show More
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Job Requirements
- High school diploma or equivalent
- Previous experience in night audit, front desk, or similar role preferred
- Ability to work graveyard shifts
- Strong interpersonal and communication skills
- Proficiency with Microsoft Windows applications
- Familiarity with hotel operating systems, preferably Opera
- Ability to multitask and maintain composure in a fast paced environment
- Commitment to delivering excellent customer service
- Ability to follow policies and procedures strictly
- Willingness to carry out any reasonable requests by management
Job Qualifications
- Ability to multitask in a fast paced environment
- Excellent customer service skills
- Knowledge of Microsoft Windows including Word and Excel
- Good knowledge of Opera Hotel Operating System
- Preferred night audit, front desk or bank teller experience
- Excellent communication skills in English both written and spoken
- Ability to handle crisis situations in a calm and knowledgeable manner
Job Duties
- Register guests in a timely manner
- Ensure registration card is signed and a method of payment is provided
- Work and communicate with other departments to meet guests needs and requests to ensure the highest level of guest service
- Answer all telephone calls in 3 rings and utilize proper scripted greeting
- Maintain guest accounts by posting all charges and payments accurately
- Process deposits and all forms of payment according to resort policy
- Accurately assign revenue to appropriate department
- Assist the Night Manager in change of day procedures
- Assist the Night Manager in the generation of Daily Sales Report
- Ensure prompt and accurate delivery of night audit report packs
- Keep a log of all guest requests and ensure requests are completed in a timely manner
- Deliver amenities, faxes and packages to guest rooms as directed by the Night Manager
- Assist guests with luggage and valet parking services as directed by the Night Manager
- Audit, balance and report on all food and beverage outlets cash and credit operations
- Audit, balance and prepare, verify and report on room information
- Prepare and input statistics and income journal sheets for preparation of daily reports
- Protect the assets of the property
- Follow policies and procedures in training manuals and employee handbook
- Perform any and all reasonable requests of management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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