Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Home2 Suites Southaven is part of MCR, which is recognized as the third-largest hotel owner-operator in the United States. Established in 2006, MCR boasts a substantial portfolio worth $5.0 billion, consisting of 148 premium-branded hotels across 37 states and 106 cities. With more than 7,000 team members, MCR operates under renowned Marriott and Hilton brands along with various independent hotels. The company is known for its industry accolades, including Fast Company’s recognition as one of the 10 Most Innovative Travel Companies of 2020, multiple Marriott Partnership Circle Awards, and the Hilton Legacy Award for top performance. MCR has a reputation... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must work well in stressful, high-pressure situations
- must be effective at listening to, understanding, clarifying, and resolving concerns
- must be able to convey information and ideas clearly
- must have a desire to serve all guests
- must be 18 years of age or older
- must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- must arrive and clock in on time for every shift
- must clock in/out for breaks at scheduled times
- must provide sufficient notice when calling out for scheduled shifts
Job Qualifications
- Experience in hospitality or a related service or consumer-facing field preferred
- positive can-do attitude and willingness to learn
- effective listening and conflict resolution skills
- clear communication abilities
- strong hospitality and guest service orientation
- ability to follow established guidelines and procedures
- ability to handle stressful and high-pressure situations
- must be 18 years of age or older
- willing to work varied schedules including evenings, nights, weekends, and holidays
- punctual and reliable with clock-in and clock-out procedures
- ability to work collaboratively within a team
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure they feel welcomed
- work together with team members to contribute to great guest satisfaction scores
- handle challenging guest situations with hospitality and urgency
- have a strong knowledge of all hotel features and amenities
- support all groups and events at the hotel
- understand and utilize relevant technology for the role
- answer incoming calls with friendly service using the approved greeting
- keep all workspaces clean and well-organized
- pitch in to clean guest rooms and public areas as needed
- greet guests with hospitality while cleaning
- complete all operational checklists accurately and on time every shift
- submit accurate and timely shift handover reports
- wear a clean, approved uniform and maintain grooming standards while smiling
- communicate clearly, honestly, and professionally with team members
- demonstrate a can-do attitude by stretching beyond traditional role responsibilities
- collaborate with all team members to create a welcoming environment
- complete all audit-related reports by designated times
- follow overnight security measures including locking exterior entrances
- handle late arriving guests according to protocol
- receive and note all incoming mail during the shift
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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