Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Employee Referral Bonus
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience transforming lifestyle hotels across the United States, from the islands of Hawaii to the tip of Florida. As a company that manages one of the most diverse portfolios in the hospitality industry, Springboard Hospitality prides itself on its innovative team comprising independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders. The company’s mission revolves around delivering exceptional hotel experiences that transform guests, properties, and communities through authentic human connection, exploration, and discovery while driving revenue and growth.
Springboard Hospitality values a strong an... Show More
Springboard Hospitality values a strong an... Show More
Job Requirements
- high school diploma or GED
- 1+ years related experience in front desk or night audit roles
- proficient computer skills including Microsoft Office and hotel software
- hospitality oriented with good communication
- ability to multitask in fast-paced environment
- attention to detail, speed, and accuracy
- strong interpersonal and organizational skills
- able to maintain confidentiality
- professionalism and discretion
- willingness to travel occasionally
- ability to work various shifts including weekends and holidays
- ability to follow company safety and security procedures
Job Qualifications
- high school diploma or GED required
- college degree preferred
- 1+ years previous front desk or night audit experience
- advanced computer skills including Microsoft Office and hotel management software (OPERA preferred)
- hospitality oriented with ability to work under pressure
- strong multitasking and professional communication skills
- ability to sustain composure and a positive attitude
- excellent customer service skills
- team player able to work under minimal supervision
- basic arithmetic and data entry skills
- ability to read, write, and understand English
- confidentiality and discretion
- bilingual fluency a plus
Job Duties
- register guests and make or modify reservations
- assist with hotel operator and concierge duties
- maintain knowledge of hotel features, services, room types, rates, promotions, and daily occupancy
- acknowledge and promptly respond to guest needs
- process guest check-in including verifying reservations and generating registration cards
- maintain guest history files and accurate accounts
- file registration cards and vouchers
- assist overbooked or walked guests
- provide room change accommodations
- document and resolve guest complaints
- maintain organized and clean work area
- manage assigned bank and ensure accuracy
- communicate with prior shift to review follow-ups
- answer department telephone and process end of day reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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