Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Abilene is part of the MCR portfolio, a leading hotel owner-operator in the United States. MCR, founded in 2006 and headquartered with offices in New York City, Dallas, Chicago, and Richmond, Virginia, manages a diverse portfolio valued at 5.0 billion dollars. This portfolio includes 148 premium-branded hotels with more than 22,000 guestrooms spread across 37 states and 106 cities. As the third-largest hotel owner-operator in the country, MCR is known for its commitment to quality, innovation, and outstanding service, operating under nine Marriott brands, eight Hilton brands, and multiple unflagged independent hotels. The company has been recognized for... Show More
Job Requirements
- Experience in a hospitality, service, consumer-facing franchise or related field preferred
- must have a positive attitude and willingness to learn
- must be able to understand and follow established guidelines and procedures
- must work well in stressful, high-pressure situations
- must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
- must be able to convey information and ideas clearly
- must have a desire to serve all guests
- must be 18 years of age or older
- must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- must arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time unless directed otherwise
- clock in/out for breaks at designated times
- must provide sufficient notice as directed when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- positive attitude and willingness to learn
- ability to understand and follow established guidelines and procedures
- ability to work well in stressful, high-pressure situations
- effective listening and conflict resolution skills
- clear communication abilities
- desire to serve all guests
- must be 18 years of age or older
- willingness to work varied schedules including evenings, nights, weekends, and holidays
- punctuality in clocking in and out according to schedule
- adherence to break schedules
- ability to provide sufficient notice when calling out
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- use guests' names whenever possible to ensure a welcoming environment
- contribute to great guest satisfaction scores as part of a team
- handle challenging guest situations with hospitality and urgency
- maintain strong knowledge of all hotel facilities and amenities
- support and be aware of all hotel groups and events
- demonstrate understanding and use of relevant technology
- answer incoming calls with friendly service using the approved greeting
- keep all work areas clean and well-organized
- pitch in to clean guest rooms and public spaces as needed
- greet guests pleasantly while cleaning
- complete all operational checklists accurately and on time
- ensure accurate and timely shift handover reports
- adhere to uniform and grooming standards
- communicate clearly, honestly, and professionally with team members
- maintain a positive, can-do attitude and willingness to assist beyond defined roles
- collaborate to create a welcoming environment and positive workplace
- complete all hotel audit-related reports by designated times
- follow overnight security protocols to ensure a safe environment
- receive and log all incoming mail as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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