Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $14.50
Work Schedule
Flexible
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
Paid Time Off
Paid training
Company culture
Job Description
Crown Hotel & Travel Management, LLC is a renowned hospitality company dedicated to providing exceptional guest experiences through its network of hotels and travel services. Known for its commitment to excellence and customer satisfaction, the company offers a dynamic work environment for individuals seeking a rewarding career in the hospitality industry. Crown Hotel & Travel Management, LLC specializes in hotel management and guest services, emphasizing a welcoming atmosphere and attention to detail that ensures every guest feels valued and cared for. The company fosters growth opportunities across various roles, from front-line guest interaction positions to vital behind-the-scenes hospitality jobs, making... Show More
Job Requirements
- High school diploma or equivalent
- at least one year of related experience preferred
- basic working knowledge of a computer including word processing
- excellent communication and interpersonal skills
- strong organization and time management skills
- ability to walk and climb/descend stairs approximately 20 percent of the time
- ability to frequently kneel, reach, crawl, and twist torso as needed
- ability to regularly lift and carry up to 20 pounds without assistance
- maintain a high standard of personal hygiene and appearance
Job Qualifications
- High school diploma or equivalent
- prefer at least one year of related experience
- must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- must display very good organization and time management skills
- be able to work a flexible schedule
- maintain a high standard of personal hygiene and appearance
Job Duties
- Handling end-of-day bookkeeping, auditing, and account reconciliation
- overseeing the property as manager on duty during their shift
- taking the details of all arriving guests including payment information
- allocating rooms to all guests
- making travel arrangements for the guests
- providing information to guests about the procedures, policies and facilities of the hotel
- providing the guest with the necessary tourism information
- making reservations on behalf of the guests for live entertainment, cinema and sightseeing tours
- handling all customer complaints and queries
- taking messages for the visitors
- issuing receipts to the guests
- calculating the guest bills
- making accommodation reservations for guests who may be relocating
- coordinating the delivery of guest laundry needs as well as special requests
- ensuring the safety and security of all guests
- preparing hotel correspondence
- coordinate Suite Shop sales
- maintain all guest reservations in accordance with credit card security requirements
- balance and properly account for cash drawer at the desk for each shift
- maintain all training requirements as set forth by General Manager
- assisting guests with safety deposit box forms and keys as outlined by GM
- other duties as assigned by FOM, GM, Sales Manager
- be able to work a flexible schedule
- wear a provided uniform and nametag at all times on the property
- perform routine cleaning throughout the work area to include dusting, mopping, vacuuming, and organizational needs
- maintain proper equipment and supply inventory for the front desk
- document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
- smile, acknowledge, and greet guests while in guest rooms, in front of the house, or any other area of the hotel
- announce presence and enter guest rooms in accordance with company standards and procedures
- respond to guest’s requests for immediate repairs
- assist other employees in various assignments, such as collecting/delivering dirty linen to laundry, and assisting laundry or housekeeping, as needed
- report lost-and-found items in accordance with hotel procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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