Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a distinguished hospitality company known for providing exceptional lodging and guest services across a variety of properties. With a commitment to excellence and a focus on superior customer experience, Crestline Hotels & Resorts caters to both business and leisure travelers. The company values diversity and inclusion, proudly operating as an Equal Opportunity Employer and Affirmative Action Employer. Crestline dedicates itself to supporting its Associates both professionally and personally through comprehensive benefits and growth opportunities.
The role of the Front Desk Night Auditor at Crestline Hotels & Resorts is a critical position responsible fo... Show More
The role of the Front Desk Night Auditor at Crestline Hotels & Resorts is a critical position responsible fo... Show More
Job Requirements
- high school diploma or ged
- previous night audit or hotel front desk experience preferred
- ability to work overnight shifts
- basic computer proficiency
- strong customer service skills
- attention to detail and accuracy
- good communication abilities
Job Qualifications
- high school graduate or general education degree ged
- one year previous experience in a similar position in a hotel
- basic computer skills
- ability to work the overnight shift 11pm to 7am
Job Duties
- resolve guest complaints ensuring guest satisfaction
- maintain complete knowledge of hotel features services hours of operation room types numbers layout decor appointments and location room rates special packages promotions daily house count expected arrivals departures room availability status scheduled daily group activities
- monitor and maintain cleanliness sanitation and organization of assigned work areas
- pick up count and maintain bank secure bank at all times
- read the log book daily and record all pertinent information in the log book
- process currency exchange and payments to guest accounts
- process adjustments rebates paid outs and credits as required
- operate property management system and maintain security of system
- verify and make corrections to the room rate report
- post and audit banquet charges
- adjust outside vendor activity
- reconcile telephone calls and miscellaneous accounts
- backup computer system files
- verify that all checks are closed and close and log any open check in the point of sale system
- print food and beverage end of day reports
- audit food and beverage cashiers work and correct discrepancies
- audit rooms cashiers work and correct discrepancies
- audit all miscellaneous charges banquets bars etc
- verify package postings on house accounts
- input all sales figures into the property management system and balance all accounts
- run room and tax verifying that all room rates posted
- verify cashiers report to drop log and paperwork
- record room statistics
- close point of sale after all work is balanced
- run end of day program and close day
- check that interfaces are up and running
- run daily flash reports and distribute accordingly
- run morning reports and backup reports and distribute accordingly
- print express check out folios and distribute
- sign out and brief relief
- review night audit checklist and verify that all work has been completed
- restock all printers
- fill out and deposit payment and corresponding checks
- review status of assignments and any follow up action with on coming supervisor
- document maintenance needs on work orders and submit to manager supervisor
- attend monthly department meetings and training sessions as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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