Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
competitive pay
Bonus opportunities
Training and Development
Opportunity for advancement
Medical insurance
Dental Insurance
Vision Insurance
401k with match
Paid Time Off
Holiday pay
Free parking
hotel discounts
safe work environment
Community Involvement Programs
Job Description
We are a renowned hospitality company dedicated to providing exceptional guest experiences through genuine hospitality and superior service. Our organization is driven by core Guiding Principles that emphasize Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, and Community and Global Focus. We pride ourselves on cultivating a reputation for delivering experiences that exceed guest expectations by focusing on accountability, attention to detail, integrity, and exceptional quality. As a growing company, we prioritize creating an unforgettable experience for our guests and fostering loyal relationships through consistent delivery of promises and personalized service.
We are currently seekin... Show More
We are currently seekin... Show More
Job Requirements
- Must have open availability to work weekends and holidays
- Serve as manager on duty when required
- Work in other areas of the hotel when needed to assist operations
- Inform immediate supervisor promptly and fully of all problems or unusual matters of significance
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures
- Maintain a favorable working relationship with all company associates
- Advanced working knowledge of property management software systems
- Working knowledge of Microsoft Excel and Word
- Working knowledge of switchboard and telephone etiquette
- Excellent communication, organizational and guest service skills
- Project a favorable image of the hotel to the public
- Perform other duties as assigned, requested, or deemed necessary by management
- Physically able to move continuously during work hours and able to lift and/or carry 50 pounds
Job Qualifications
- Excellent communication, organizational and guest service skills
- Advanced working knowledge of property management software systems
- Working knowledge of Microsoft Excel and Word
- Working knowledge of switchboard and telephone etiquette
- Ability to project a favorable image of the hotel to the public at all times
- Demonstrated teamwork and conflict resolution skills
- Experience in hospitality or hotel environment preferred
- Ability to work independently during night shifts
- Physical ability to stand for extended periods and lift up to 50 pounds
Job Duties
- Participates in the prompt and courteous check in and checkout of guests
- Provide gracious and efficient telephone service as it relates to general PBX calls
- Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information
- Demonstrates a working knowledge of all services, facilities and programs of the hotel and effectively assists the hotel's guests
- Responds to guests' requests promptly, efficiently, and courteously
- Communicates effectively
- Arranges fulfillment of guest services by working with housekeeping, maintenance, and food and beverage where applicable
- Stays current with developments in the hotel by reviewing the communication log book each shift
- updates log book for next shift
- Resolve conflicts and negotiate effectively
- Demonstrates teamwork by cooperating, assisting, and communicating effectively with co-workers
- Properly processes guest’s mail, messages, packages, and wake up calls
- Provide concierge service – fluent knowledge of area, attractions, restaurants, special events, and guest amenities
- In oversold situations, make accommodations for “walked” guests
- Ensure wake up calls are delivered in a timely fashion
- Deliver requested items to guestrooms such as rollaway beds, cribs, pillows, towels, luggage etc.
- Ensure all charges are correctly entered on the guest’s bill, credit card control procedures are strictly adhered to, and accounts are balanced daily
- Accurately close shift by getting appropriate approval signatures and authorization codes
- Verifies and balances daily charges for all departments to guest folios, master accounts, and house accounts
- Completes the nightly processing sequence to close the current day’s sales
- Transmits the credit cards nightly
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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