Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
employee wellness program
Job Description
Hotel Marcel, a part of the Tapestry Collection by Hilton, is a pioneering establishment in sustainable hospitality, recognized as the first net-zero energy hotel in the United States. This historic hotel is a rehabilitation and adaptive reuse of the mid-century modern Armstrong Rubber Company Building, also known as the Pirelli Building, designed by renowned architect Marcel Breuer in 1967. Boasting LEED Platinum certification and the prestigious Passive House certification, Hotel Marcel is a beacon of environmental responsibility and innovative design, generating 100% of its electricity through solar power from rooftop and parking canopy arrays. With 165 uniquely designed rooms, a... Show More
Job Requirements
- High school diploma or equivalent and/or experience in a hotel or a related field preferred
- significant attention to detail
- ability to operate front desk equipment: computer, switchboard, credit card machines, etc
- understanding of basic math skills
- good verbal and guest interaction skills
- collect money and issue change where applicable
- ability to work as a cohesive team member - relaying information appropriately from shift to shift
- must be able to stand for several hours at a time
- may be required to lift items up to 25 lbs
Job Qualifications
- High school diploma or equivalent
- experience in a hotel or related field preferred
- good verbal and guest interaction skills
- understanding of hotel service and programs
- ability to operate front desk equipment including computer, switchboard, and credit card machines
- knowledge of basic math skills
- ability to maintain confidentiality and protect company assets
- strong communication skills
- ability to work collaboratively as a team member
Job Duties
- Audit, post, and balance daily cashiers work for hotel
- accurately post all room fees, related taxes, and other paid services including restaurant, lounge, internet, resort fees, and the like to each guest's account daily
- verify all account entries are balanced
- notate and settle any discrepancies uncovered in audit to appropriately settle guest accounts
- ensure hotel billing standards are followed and create financial reports that detail various aspects of the hotel's performance
- ensure distributed to the appropriate departments
- ensure credit card system reconciles to daily transaction lists
- verify cash postings and verify cashier drops to ensure accurate
- ensure daily turn of hotel and paperwork associated with all transactions is compiled and organized as set forth by management
- greet all guests in a pleasant and professional manner
- complete the guest registration and check-out procedures
- answer telephone, transfer calls, and take messages when applicable
- make hotel reservations for guests, including changes and cancellations
- follow proper credit card procedures
- maintain accurate bank during shift and use correct vouchers for specified transactions
- respond to all guest needs and requests in a timely fashion
- follow-up to ensure guest requests have been responded to appropriately and to guest satisfaction
- understand hotel service and programs
- be knowledgeable of geographical area and points of interest
- file appropriate paperwork as directed
- ensure the front desk is adequately stocked of all supplies
- understand hotel emergency procedures and evacuation protocols
- collect payment for all guests at check-in and check-out
- make changes as necessary
- keep front office and lobby area neat, clean, vacuumed, and dusted daily
- follow all company safety and security policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- ensure uniform and personal appearance is clean and professional
- maintain confidentiality of proprietary information and protect company assets
- speak with others using clear and professional language
- establish and maintain open, collaborative relationships with employees and fellow management team members
- perform all reasonable job duties as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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