Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Night Shifts
Benefits
Marriott Employee Discounts Worldwide
Medical insurance
Dental Insurance
Vision Insurance
Company-Sponsored Life Insurance
Short term disability insurance
long term disability insurance
Tuition Reimbursement Program
401(K) with Discretionary Company Matching Contributions
Employee assistance program
Job Description
The Kessler Collection is a distinguished portfolio of luxury boutique hotels, unique restaurants, and immersive experiences characterized by a distinct Bohemian flair. Their captivating properties are renowned for curated art, original music, evocative architecture, and stories waiting to be discovered around every corner. Positioned in highly sought-after destinations, the collection offers guests an inspiring blend of culture, comfort, and creativity in an environment that truly feels like a home away from home. The Kessler Collection prides itself on delivering intuitive service and exuberant guest experiences, positioning themselves as a leader in boutique hospitality. Their commitment extends beyond guests, fostering a... Show More
Job Requirements
- Bachelor’s degree in Business or related training equivalent
- Minimum 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand or markets
- Ability to perform tasks at front desk and use job-related software proficiently
- Ability to remain calm in various situations and use sound judgment
- Strong written, verbal, and interpersonal skills
- Valid driver’s license and ability to park cars with automatic or manual transmission
Job Qualifications
- Bachelor’s degree in Business or related training equivalent
- Minimum 1+ year of relevant work experience in similar scope and title
- Experience within luxury brand or markets
- Student or graduate of hotel management preferred
- Strong written, verbal, and interpersonal skills
- Comprehensive knowledge of office equipment and property management systems
- Ability to remain calm, use sound judgment, and effectively solve problems
- Experience demonstrating cash handling procedures and calculating complex charges
- Valid driver’s license and ability to park cars with an automatic or manual transmission
Job Duties
- Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature
- Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
- Perform Manager on Duty tasks and be the hotel’s ambassador during the overnight shift
- Process check-ins, check-outs, and room assignments
- Post guest charges and payments, process no-shows, and adjust disputed charges
- Run daily reports and contingency lists and conduct bucket checks to ensure accuracy
- Verify rate codes and make appropriate adjustments on guest invoices
- Block and unblock rooms according to the hotel’s need
- Enter financial data into the property management system and process reports
- Operate the telephone system, answering calls within three rings and using correct salutation and telephone etiquette
- Process and respond to wake-up calls according to standard operating procedure
- Notify guests of messages and record them legibly and completely
- Maintain knowledge of room types, hotel amenities and features, hours of operation, and area attractions
- Respond promptly to questions, concerns, and special requests and follow-up to ensure guest satisfaction
- Log guest requests and concerns according to standard operating procedure and communicate with departments in a timely manner
- Solve problems proficiently
- Demonstrate effective sales techniques to upsell rooms, amenities, and products
- Maintain a neat and organized work area
- Maintain the integrity of Company proprietary information and protect Company assets
- Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
- Maintain complete knowledge and comply with company policies and procedures
- Maintain neat, clean, and professional appearance according to standards
- Follow all company safety and security policies and procedures and report accidents, injuries, and unsafe conditions
- Assist guests with luggage and valet services if provided
- Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs
- Develop and maintain positive working relationships and support the team to achieve goals
- Attend required training and meetings
- Perform all other duties as assigned, planned or un-planned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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