Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Night Shifts
Benefits
competitive pay
flexible scheduling
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Job Description
The Aloft Austin Round Rock, managed by Moody National Management LP, is a vibrant and contemporary hotel located in the thriving city of Round Rock, Texas. Known for its modern aesthetics and dynamic atmosphere, Aloft Austin Round Rock offers guests a unique lodging experience with a focus on creativity, music, and a social environment. The hotel forms part of the Aloft brand, which is renowned for catering to travelers seeking an energetic and tech-forward place to stay. Managed by Moody National Management LP, this establishment prides itself on excellent customer service, a supportive work culture, and career advancement opportunities within... Show More
Job Requirements
- High school education or equivalent work experience
- 1 plus years of experience in a hotel environment
- 1 plus years of experience in an accounting related position is highly desirable
- solid working knowledge of related company and brand policies, procedures, and services
- excellent interpersonal, written and verbal communication and telephone etiquette skills
- intermediate proficiency with front desk computer systems
- excellent command of the English language
- ability to compile mathematical facts and figures
- excellent time management skills and ability to multi-task and prioritize work
- exceptional problem solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
- willingness to wear uniforms and safety shoes
- occasional ability to lift up to 50 pounds
Job Qualifications
- High school diploma or equivalent
- 1 plus years of experience in a hotel environment
- 1 plus years of experience in an accounting related position highly desirable
- solid working knowledge of company and brand policies, procedures, and services
- excellent interpersonal, written and verbal communication skills
- intermediate proficiency with front desk computer systems
- excellent command of the English language
- second language proficiency desirable
- ability to compile mathematical facts and figures
- excellent time management and multitasking skills
- exceptional problem solving skills
- ability to maintain customer focus
- excellent organizational and planning skills
- ability to work well in a team environment
- ability to follow corporate standards and procedures
Job Duties
- Accurately audit, balance, and report on all cash and credit transactions including checks, deposits, counts, house charges, promotional materials, postings
- reset all registers to ensure accurate and timely information
- balance and close all bank ticket codes daily
- audit, balance, prepare, verify and report on room information to provide rooms management with performance data
- complete front desk activities related to guest check-ins and check-outs
- accommodate guest requests within policies and procedures
- assist guests with luggage as needed
- respond to customer concerns, issues, inquiries, and input promptly and professionally
- resolve basic housekeeping and maintenance complaints or escalate as necessary
- deliver express check-out documents
- maintain complimentary food and beverage station
- assist with breakfast set-up as needed
- accurately complete and enter reservation calls
- complete and enter logs and reports as specified by management
- arrange alternative lodging for guests when necessary according to policy
- perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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