Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality Enterprises is a renowned hotel management company dedicated to delivering exceptional service and memorable experiences to guests across its many properties. As a leader in the hospitality industry, Concord is committed to maintaining a culture grounded in five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. This solid foundation helps cultivate an empowering and supportive work environment, where associates are valued and their professional growth is a priority. They emphasize their Associate First policy to ensure that employees feel respected, engaged, and appreciated in every aspect of their work life. The company offers a robust benefits package including medical,... Show More
Job Requirements
- High school diploma or equivalent
- experience in front desk or night audit roles preferred
- strong communication skills
- ability to operate hotel phone systems
- proficiency in processing credit card transactions
- knowledge of hotel policies and procedures
- ability to work overnight shifts
- attention to detail
- customer service orientation
- basic computer skills
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or night audit role preferred
- strong numerical and analytical skills
- excellent communication and customer service skills
- proficiency with hotel management software and MS Office
- ability to multitask and work independently
- knowledge of hotel safety and emergency procedures
- attention to detail and accuracy in financial transactions
Job Duties
- Verify each front desk shift's transactions
- process credit card transactions
- post tax charges to all guest folios
- finalize transactions completed during the day
- create and/or print required reports
- file or transmit reports as directed
- prepare folios for departing guests
- handle hotel phone system, transfer calls, and take messages for guests and hotel staff
- take, modify and cancel guest reservations
- verify, balance and review hotel suite availability
- check in/out guests
- perform express checkout duties
- verify departure dates and offer to make future reservations
- post telephone charges, valet charges, and other miscellaneous charges to guest accounts
- administer guest payment policies
- responsible for shift cash transactions
- maintain hotel key security system
- administer guest safe deposit boxes
- know hotel emergency procedures
- coordinate with other departments to fulfill guest special requests
- communicate facilities and services to guests at check-in
- answer guest questions regarding local area facilities
- notify housekeeping and maintenance of any reported problems with suites or grounds
- carry out any reasonable request by management that is capable of being performed
- maintain overall lobby appearance and assist with AM breakfast setup if needed
- be versed in all hotel emergency procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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