Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.15
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs
Job Description
Marriott International is a renowned global hospitality company known for its commitment to delivering exceptional guest experiences through its diverse portfolio of brands. The Detroit Marriott at the Renaissance Center, located at 400 Renaissance Dr W, Detroit, Michigan, is one of the flagship hotels within this prestigious network, offering top-tier accommodations and services in a vibrant urban setting. As a full-service hotel, the Detroit Marriott caters to both business and leisure travelers with state-of-the-art amenities, fine dining options, and event spaces designed to impress. Marriott International prides itself on fostering a welcoming and inclusive work environment that values diversity and... Show More
Job Requirements
- High school diploma or equivalent
- previous hospitality or customer service experience preferred
- availability to work overnight shifts
- ability to operate computer systems
- basic math skills for handling transactions
- strong communication skills
- professional appearance
- ability to follow safety and security procedures
- reliable and punctual
- ability to assist guests with disabilities
- ability to lift and move objects up to 10 pounds without assistance
Job Qualifications
- High school diploma or equivalent
- previous experience in hospitality or guest services preferred
- strong communication and interpersonal skills
- ability to handle cash and process transactions accurately
- proficiency with computer systems and hotel management software
- ability to work overnight shifts
- customer service oriented
- ability to follow company policies and procedures
- teamwork and collaborative skills
- attention to detail
- problem-solving abilities
Job Duties
- Organize and process guest check-ins and check-outs
- manage room reservations, requests, changes, and cancellations
- secure payment and verify billing accuracy
- activate and file room keys
- process guest requests and relay messages
- print contingency lists for emergency records
- follow up on outstanding guest requests and resolve issues
- run and review daily reports and logs
- complete cashiering and closing reports
- accept and record wake-up call requests
- count and secure bank at shift start and end
- process various payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
- notify Loss Prevention or Security of any guest theft reports
- follow company policies and procedures
- report accidents, injuries, and unsafe conditions
- maintain professional appearance
- uphold confidentiality and protect company assets
- welcome and acknowledge guests according to company standards
- address guest service needs
- assist individuals with disabilities
- use clear and professional communication
- answer telephones with appropriate etiquette
- develop and maintain positive working relationships
- support team goals
- comply with quality assurance standards
- stand, sit, or walk for extended periods
- move objects up to 10 pounds
- perform other duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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