Night Auditor

Santa Fe, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $18.00

Work Schedule

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Hampton Inn Santa Fe South is a part of the impressive portfolio managed by MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR operates an extensive collection of premium-branded hotels, with more than 148 properties across 37 states, including 106 cities. This particular location is a vibrant and welcoming hotel that provides guests with comfortable accommodations and exceptional service, situated in the culturally rich and scenic city of Santa Fe, New Mexico. The Hampton Inn brand is known for its quality lodging options, making it a preferred choice for both business and leisure travelers.

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Job Requirements

Must have a positive attitude and willingness to learn
Demonstrate the ability to multi-task
Demonstrate the ability to be detail oriented
Demonstrate the ability to problem solve to effectively deal with internal and external customers
Must have basic English verbal and written communication skills
Must work well in stressful, high-pressure situations
Basic math skills
Must have the ability to obtain alcohol awareness certification as required by the State
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
Must be proficient in Windows operating systems, company approved spreadsheets and word processing
Must be able to communicate information and ideas clearly
Must have a desire to serve all guests
Must meet the legal age to serve alcoholic beverages at select properties

Job Qualifications

Positive attitude and willingness to learn
Ability to multi-task
Detail-oriented
Problem-solving skills for customer service
Basic English verbal and written communication skills
Ability to work in high-pressure situations
Basic math skills
Proficiency in Windows operating systems, spreadsheets and word processing
Effective communication skills
Desire to serve guests
Legal age to serve alcoholic beverages at select properties
Experience in a hotel or related field
Brand knowledge and experience

Job Duties

Register guests
Make reservations
Prepare daily reports
Balance financial transactions including miscellaneous revenue and telephone postings
Conduct security walks
Initiate and complete the End of Day process
Complete the Night Audit checklist for computer procedures
Prepare and distribute the Daily Flash Report
Transfer master or house accounts as necessary
Run morning reports according to company and brand procedures
Provide attentive, courteous, and efficient guest service
Maintain proper telephone switchboard operations
Answer guest inquiries about hotel service and facilities
Establish and maintain good communication and teamwork with hotel departments
Assist with breakfast setup when applicable
Respond to guest requests professionally and timely
Maintain confidentiality and security of guests and hotel information
Document guest complaints or problems and ensure resolution
Be familiar with rates, packages, and special promotions
Manage room reservations accurately
Log and deliver packages and messages
Utilize creative problem solving to ensure guest satisfaction
Restock front desk supplies
Perform other assigned duties

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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