Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
Courtyard by Marriott Norfolk is a well-established hotel known for providing comfortable accommodations and excellent service to travelers in the Norfolk area. As part of the globally recognized Marriott brand, this hotel offers a blend of welcoming hospitality and modern amenities to ensure that guests have a pleasant and memorable stay. The Courtyard by Marriott franchise is known for its commitment to quality and guest satisfaction, which makes it a preferred destination for business and leisure travelers alike. With a focus on efficiency and guest care, the Norfolk property upholds Marriott's standards by delivering personalized service and maintaining high cleanliness... Show More
Job Requirements
- Positive attitude and willingness to learn
- ability to multi-task
- ability to be detail oriented
- ability to problem solve to effectively deal with internal and external customers
- basic English verbal and written communication skills
- ability to work well in stressful, high-pressure situations
- basic math skills
- ability to obtain alcohol awareness certification as required by the State
- willingness to work a varied schedule that may include evenings, nights, weekends, and holidays
- proficiency in Windows operating systems, company approved spreadsheets and word processing
- ability to communicate information and ideas clearly
- desire to serve all guests
- legal age to serve alcoholic beverages at select properties
Job Qualifications
- Experience in a hotel or a related field
- brand knowledge and experience
Job Duties
- Registering guests
- making reservations
- preparing daily reports
- balancing transactions
- conducting security walks
- initiate and complete the End of Day process
- complete the Night Audit checklist for computer procedures daily
- balance the day’s work including miscellaneous revenue, telephone postings, valet laundry, server and desk agent’s paperwork
- prepare and distribute the Daily Flash Report as needed
- transfer the master or house accounts as necessary
- run morning reports according to MCR and Brand procedures
- complete any reports as requested by management in a timely manner
- provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
- maintain proper operation of the telephone switchboard
- answer guest inquiries about hotel service, facilities, and hours of operation
- establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
- assist with breakfast setup in select hotels
- respond to guest requests in a timely and professional manner
- maintain confidentiality and security of all guests and hotel information
- document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation and follow up to ensure completion and guest satisfaction
- be aware of all rates, packages, and special promotions
- be familiar with all in-house groups and high demand/restricted dates
- take all necessary information when taking room reservations and follow rate quoting scenario
- be knowledgeable of the front desk computer system
- log and deliver packages, mail, and messages
- be knowledgeable of the property and amenities, along with any special events, local area attractions and things to do around the hotel
- accurately complete the check-in and checkout process
- use creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction
- restock front desk area and supplies as required or assigned by immediate supervisor
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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