Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Work Schedule
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
ongoing training and development
Job Description
Pyramid Global Hospitality is a leading hospitality management company that operates over 230 properties worldwide, offering exceptional guest experiences and a supportive work environment. Known for its 'People First' culture, Pyramid Global Hospitality emphasizes the importance of employee wellbeing, growth, and development. The company fosters diversity and inclusion, creating an environment that values every team member's unique contributions. At Pyramid Global Hospitality, employees enjoy comprehensive benefits such as health insurance, retirement plans, paid time off, and unique perks including on-site wellness programs, local discounts, and employee rates on hotel stays. With its commitment to ongoing training and development opportunities, Pyramid... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or auditing preferred
- Ability to work night shifts including weekends and holidays
- Strong numerical and analytical skills
- Basic knowledge of hotel reservation and accounting systems
- Excellent customer service and communication skills
- Attention to detail and ability to maintain accuracy under pressure
- Ability to maintain confidentiality
- Flexibility to adapt to changing priorities
- Ability to handle cash and credit transactions securely
Job Qualifications
- Ability to handle sensitive, confidential information discreetly and professionally
- Ability to effectively deal with internal and external customers with patience, tact, and diplomacy
- Ability to work well under pressure and handle multiple tasks
- Ability to work independently with limited support and supervision
- Excellent verbal and written communication skills
- Strong detail orientation with the ability to set priorities, multi-task, and meet deadlines
- Strong organizational, problem-solving, and administrative skills
- Ability to quickly learn and administer complex processes accurately
- Proven effectiveness in a fast-paced, constantly changing environment
- Commitment to excellence and continuous improvement
- Versatility, flexibility, and willingness to work with multiple priorities enthusiastically
- Strong computer skills
Job Duties
- Balance credit cards to the posting location summaries and transmit credit cards nightly
- Balance and audit room and telephone revenue and tax charges for accuracy
- Open, secure, and balance out daily shift bank including counting and verifying cash, check, and credit card transactions
- Perform required reservation system back-ups during the night audit shift
- Perform check-ins, checkouts, and room change procedures professionally
- Conduct pre-assignment of hotel rooms including VIPs, repeat guests, packages, and special requests
- Attend to guest complaints, inquiries, and requests and refer unresolved issues to supervisor
- Communicate with other hotel departments to resolve accounting discrepancies and provide information
- Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
- Tag and secure luggage in the absence of Bell Person and provide luggage claim tickets to guests
- Coordinate hotel guest requests with other departments for optimal guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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