Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Job Description
About Concord Hotels:
Concord Hotels is a distinguished hospitality company committed to providing exceptional lodging experiences while fostering a vibrant and inclusive workplace culture. With a portfolio of managed hotels known for their high standards of comfort, service, and quality, Concord Hotels upholds a tradition of excellence in the hospitality industry. At its core, the company’s philosophy centers on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun, which collectively create a work environment where associates feel valued and empowered. The organization prioritizes its associates through an Associate First policy, emphasizing personal and professional growth, career advancement, and comprehensive training program... Show More
Job Requirements
- High school diploma or equivalent
- relevant experience in hospitality or hotel front desk operations preferred
- ability to work night shifts
- excellent communication skills
- proficiency with computer systems and point of sale software
- strong organizational skills
- ability to handle multiple tasks simultaneously
- commitment to maintaining confidentiality and security
- availability to work weekends and holidays
Job Qualifications
- High school diploma or equivalent
- previous experience in hotel front desk or night audit roles preferred
- proficiency in hotel management software and Microsoft Office
- strong numerical and analytical skills
- excellent customer service and communication skills
- ability to multitask and work independently during night shifts
- knowledge of hotel emergency procedures
- attention to detail and accuracy
- ability to handle cash and financial transactions securely
- flexibility to work overnight hours
Job Duties
- Verify each Front Desk shift's transactions
- process credit card transactions
- post tax charges to all guest folios
- finalize transactions completed during the day
- create and/or print required reports
- file or transmit reports as directed
- prepare folios for departing guests
- handle hotel phone system, transfer calls, take messages
- take, modify and cancel guest reservations
- verify, balance and review hotel suite availability
- check in/out guests
- perform express checkout duties
- verify departure dates and offer to make future reservations
- post telephone charges, valet charges, and other miscellaneous charges to guest accounts
- administer guest payment policies
- manage shift cash transactions
- maintain hotel key security system
- administer guest safe deposit boxes
- know hotel emergency procedures
- coordinate with other departments to fulfill guest special requests
- communicate facilities and services to guests at check-in
- answer guest questions regarding local area facilities
- notify Housekeeping and Maintenance of any reported problems
- carry out reasonable requests by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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