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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $18.00
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid community service days
Job Description
Valencia Hotel Group is a renowned collection of hotels designed for today's passionate travelers, blending modern design with classic character to offer a unique and memorable hospitality experience. The group is recognized for its award-winning team and commitment to exceptional customer service, fostering an environment where team members are empowered to go above and beyond in their roles. Valencia Hotel Group prides itself on maintaining high standards of quality and guest satisfaction while creating a supportive and inclusive workplace culture. As an equal opportunity employer, the group embraces diversity and actively seeks a workforce that represents the community it serves.... Show More
Job Requirements
- High school diploma or equivalent education required
- Hotel operations or customer service experience preferred
- Communicates effectively in person, on the telephone, and electronically
- Works productively with a team
- Effective multitasking skills
- Composure and patience under pressure
- TABC certification
- Food handler’s certification
- Valid driver’s license preferred
Job Qualifications
- High school diploma or equivalent
- Experience in hotel operations or customer service preferred
- Strong verbal and written communication skills
- Effective time management and problem-solving skills
- Ability to work well with a team
- Attention to detail
- Excellent organizational and interpersonal abilities
- Effective multitasking skills
- Composure and patience under pressure
- TABC certification
- Food handler’s certification
- Valid driver’s license preferred
Job Duties
- Prepare for any and all guest requests
- Convey information and ideas clearly
- Assist team members with nightly and monthly assigned duties
- Communicate situations in the workplace effectively including anticipating, preventing, identifying, and solving problems
- Maintain composure and objectivity under pressure
- Listen, understand, and clarify concerns raised by guests effectively
- Work with and understand financial information, data, and basic arithmetic functions
- Maintain regular attendance in compliance with scheduling standards
- Complete other duties as assigned by the Front Office Manager
- Assist in supervising and performing all Front Office operations and team members
- Become proficient in Hotel Operating System, Key system Salto, communication platform Alice, safety system MadeSafe, and phone system
- Have complete knowledge of front desk procedures, hotel services, outlets, area information, directions, recommendations, PMS system, and other Front Office systems
- Complete all Night Audit duties
- Follow checklist for required duties and timeliness
- Perform cashier functions and handle cash
- Cover as manager on duty during overnight shift
- Assist with emergency situations and guest needs
- Contribute positively to the team
- Work with Front Office Manager and General Manager to monitor quality and daily revenue
- Maintain integrity of cost controls and proper maintenance of assets
- Supervise Hotel Overnight and monitor other departments
- Ensure environment quality is clean and up to standards
- Handle special projects and reports timely
- Check guests in and out in a friendly manner
- Maintain friendly, cheerful, and courteous demeanor
- Maintain five-diamond quality control of service
- Handle guest situations with problem-solving
- Answer questions and offer assistance
- Update information in the computer system
- Maintain knowledge of local attractions, restaurants, and concierge services
- Assist with parking and retrieving guest vehicles
- Assist with room cleaning
- Assist with luggage assistance
- Participate in on-going training
- Attend mandatory meetings
- Communicate with other departments to fulfill guests’ needs
- Record guest request items and deficiencies
- Be aware of daily meetings and events
- Comply with safety and operational standards
- Ensure non-guests leave hotel or contact police if necessary
- Handle workplace problems effectively
- Respond calmly and effectively to emergencies
- Maintain cleanliness and organization
- Display courteous behavior
- Report unsafe conditions immediately
- Ensure equipment is working properly
- Perform additional duties as assigned
- Attend required meetings
- Stand and walk constantly
- Lift and carry average 5 lbs frequently and up to 20 lbs occasionally
- Push and pull weights as required
- Frequently crouch, stoop, twist, reach, and handle/grasp objects
- Work with exposure to weather conditions.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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