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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Matching 401k
Team member discounts
ON DEMAND PAY
Complementary parking
meals
Job Description
Estancia La Jolla Hotel & Spa is a distinguished AAA Four Diamond boutique hotel situated in Southern California, known for its hacienda-style architecture, lush gardens, and captivating artwork that collectively create a serene and luxurious escape reminiscent of a historic ranch dating back to the late 1800s. This iconic property offers 210 elegantly appointed rooms and suites that blend casual comfort with upscale amenities, making guests feel right at home while surrounded by the natural beauty and historical charm that defines the region. As part of the renowned Noble House Hotels and Resorts family, Estancia La Jolla prides itself on... Show More
Job Requirements
- High school diploma or equivalent
- at least two years of experience in a related hospitality or front desk role
- previous experience supervising a team preferred
- strong communication and customer service skills
- ability to work overnight shifts including weekends and holidays
- attention to detail and problem-solving skills
- professional appearance and demeanor
Job Qualifications
- At least two years in related field preferred
- experience directly supervising team members preferred
- previous customer related experience an asset
- excellent communication skills and a professional presentation
- strong interpersonal and problem-solving abilities
- highly responsible and reliable
- able to work evenings weekends holidays and overnight shifts
Job Duties
- Supervise and support the overnight front desk team to ensure exceptional guest service and adherence to hotel standards
- serve as the senior point of contact during overnight shifts managing all guest interactions professionally
- support and coach night audit agents and front desk staff on guest service standards operational procedures and problem resolution
- monitor lobby presence and ensure the front desk area is clean organized and guest ready
- perform night audit procedures to reconcile daily financial activity and ensure proper revenue posting across all outlets
- review and balance room revenue restaurant and outlet charges and front desk postings
- prepare daily summary reports including occupancy revenue and market segmentation
- monitor and resolve discrepancies in guest folios and billing
- maintain the security and safety of the hotel by supporting overnight security efforts and responding to any incidents as needed
- connect with engineering and housekeeping teams at the start of each shift to align on pending tasks room statuses and any operational needs
- ensure a smooth shift transition by preparing shift reports and updating communication logs
- handle late check-ins early check-outs room changes and emergency situations with professionalism
- address and resolve guest concerns or complaints promptly and effectively
- train guide and support new or existing team members during night shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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