Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Vacation Time
quarterly bonuses
Career advancement opportunities
inclusive workplace environment
comprehensive health benefit packages
Job Description
RAM Hotels is a dynamic and innovative hotel management company headquartered in Columbus, Georgia. Established as a leader in the hospitality industry within corporate America, RAM Hotels has steadily grown over the years by managing well-known midscale hotel brands in key markets across Alabama and Georgia. With a commitment to excellence and guest satisfaction, we continuously strive to redefine the standards of hospitality and elevate guest experiences. At RAM Hotels, our mission extends beyond offering a comfortable stay; we aim to create memorable experiences that leave a lasting impression on our guests. The company prides itself on fostering a supportive... Show More
Job Requirements
- high school graduate or equivalent
- one year of work-related experience preferred in customer service, hotel industry, management, restaurant administration, human resources, legal, education, training and development, or financial fields
- proficient in MS Word, Excel, and PowerPoint
- experience in data entry and database management
- telephone etiquette
- must have experience with front office equipment
- flexible to work varied schedules
- excellent written and oral communication skills
- excellent organization skills
- ability to perform repetitive tasks
- physical ability to walk, sit, and stand during scheduled shift
- able to lift up to 40 lbs
Job Qualifications
- high school graduate or equivalent
- one year of related work experience preferred
- proficiency in MS Word, Excel, and PowerPoint
- experience in data entry and database management
- telephone etiquette
- understanding of hospitality industry preferred
- previous experience as a guest services agent preferred
- bilingual communication skills preferred
- excellent written and oral communication skills
- excellent organization skills
- ability to perform repetitive tasks
- physical ability to walk, sit, stand during shifts
- ability to lift up to 40 lbs
Job Duties
- serve as concierge to guests including making restaurant reservations, providing directions, and recommending area attractions
- become familiar with property location, room types, rates, and services offered
- review guest reservation status and assist with choices using suggestive selling techniques
- accommodate guests with registration, assign rooms, generate room keys, and handle special requests
- verify payment method and adhere to credit, check-cashing, and cash-handling policies
- input guest information in the property management system and maintain front desk appearance
- collaborate with housekeeping and maintenance regarding room status and guest requests
- attend departmental meetings and remain aware of daily activities
- report unusual occurrences or requests to management
- perform tasks necessary to meet or exceed guest satisfaction
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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