Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.50
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Uniform allowance
Professional development opportunities
Job Description
Hotel Kansas City epitomizes grand hospitality and exceptional guest experiences since its grand opening in late 2020. Situated in the historic Kansas City Club Building, this distinguished hotel has quickly gained acclaim as one of the "Best New Hotels in the World" by Travel + Leisure and holds the distinction as Kansas City's newest #1 hotel on TripAdvisor. Combining Victorian-inspired elegance with modern design touches, the hotel offers 144 uniquely appointed guest rooms featuring preserved elements such as hand-hewn walnut and stained glass windows. Hotel Kansas City fosters an inviting environment with multiple dynamic food and beverage outlets, including the... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hotel front desk or night audit role preferred
- strong customer service skills
- ability to work overnight shifts
- proficiency with hotel property management systems
- trustworthy with cash handling
- excellent communication skills
Job Qualifications
- High school diploma or equivalent
- prior experience in hotel front desk or night audit role preferred
- strong customer service and communication skills
- proficiency with hotel property management systems
- ability to handle cash and credit transactions accurately
- knowledge of hotel services and local area attractions
- capability to work independently and make decisions during overnight hours
- attention to detail and organizational skills
Job Duties
- Acknowledge and respond appropriately to guest needs and requests
- report as scheduled and in compliance with uniform standards and appearance
- comply with the company's prescribed safety and security policy, procedure and protocol
- promote an atmosphere of goodwill and service during all guest interaction
- answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
- effectively sell the hotel through prescribed standards for booking reservations
- stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
- pre-assign rooms taking consideration of special requests or needs
- register guests and collect valid method of payment while maintaining accurate information on registration
- prepare and explain charges at time of check out and finalize guest charges
- transmit and receive messages to guests and other colleagues
- keep an accurate accounting of all cash, credit card and credit transactions
- post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc
- deposit guest valuables in hotel safe or safety deposit box
- communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
- assist with valet, shuttling guests, baggage handling due to business demands
- perform other tasks as assigned by the Director of Rooms and Front Desk Manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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