Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
supplemental life insurance
Identity Theft Protection
Flexible spending account
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
employee discount
Job Description
TPG Hotels, Resorts & Marina is widely recognized as one of the nation's premier hotel management companies. Operating on a national scale, TPG Hotels manages a diverse portfolio of hospitality assets including focused-service hotels, lifestyle and resort properties, upper upscale luxury hotels, as well as nautically based hospitality assets such as marinas. The company is dedicated to operating on behalf of capital partners, ensuring top-tier performance that fulfills brand promises and delivers exceptional guest experiences. TPG Hotels prides itself on its commitment to customer satisfaction, operational excellence, and fostering personal growth among its team members. Joining the TPG team means... Show More
Job Requirements
- High school education or equivalent of previous experience
- proven experience in hotel front office operations or guest services
- excellent communication and problem-solving abilities
- proficiency in hotel management software and computer systems
- experience with Microsoft Office applications
Job Qualifications
- High school education or equivalent of previous experience
- proven experience in hotel front office operations or guest services
- excellent communication and problem-solving abilities
- proficiency in hotel management software and computer systems
- experience with Microsoft Office applications
Job Duties
- Assist guests with late check-ins and early check-outs providing a welcoming and hospitable atmosphere
- address guest inquiries concerns and requests during the night shift ensuring high levels of customer satisfaction
- process check-ins and check-outs for guests arriving and departing during the night hours
- manage reservations and room assignments ensuring accurate information and availability
- handle phone calls take messages and provide information to guests as needed
- maintain organized and accurate records of financial transactions guest interactions and other relevant information
- ensure compliance with data protection and privacy regulations when handling guest information
- complete various administrative tasks such as filing data entry and preparing reports for the following day's operations
- compile and distribute daily reports to various departments including management housekeeping and maintenance
- verify and reconcile guest accounts ensuring accuracy in charges and payments
- prepare and balance daily revenue reports including room revenue food and beverage revenue and other revenue streams
- post charges payments and adjustments to guest accounts accurately
- perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system
- monitor the hotel premises during the night shift ensuring the safety and security of guests and the property
- respond to emergencies such as fire alarms medical incidents and security breaches and take appropriate actions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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