Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.75
Work Schedule
Rotating Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Azul Hospitality is a prominent company in the hospitality industry, operating a portfolio of hotels and resorts known for exceptional guest experiences and top-tier service. With a commitment to quality, hospitality excellence, and ensuring guests feel welcomed and valued during their stay, Azul Hospitality continues to expand its footprint by delivering outstanding accommodation and customer service across all of its properties. The company's ethos revolves around guest satisfaction, operational efficiency, and fostering a positive work environment for its employees.
The Night Auditor position at Azul Hospitality is an essential role that combines accounting responsibilities with guest service duties during ... Show More
The Night Auditor position at Azul Hospitality is an essential role that combines accounting responsibilities with guest service duties during ... Show More
Job Requirements
- High school diploma or equivalent
- relevant experience in hospitality or front desk operations preferred
- strong numerical and computational ability
- familiarity with hotel management software and office equipment
- ability to stand for up to four hours and perform physical tasks including lifting up to 45 lbs
- good verbal and written communication skills
- ability to work night shifts
- adherence to grooming and attendance standards
- capability to handle cash transactions accurately
- knowledge of safety, privacy, and security protocols
- outstanding organizational skills
- capability to multitask and manage emergencies effectively
Job Qualifications
- High school diploma or equivalent
- experience in the hospitality industry preferred
- experience in front desk or customer service role preferred
- accounting experience preferred
- good communication skills verbal, written and electronic
- basic computer skills including Windows OS and MS Office
- knowledge of PMS, PBX, key system and POS
- strong leadership and customer relations skills
- detail oriented with outstanding organizational and communication skills
- ability to work independently
- good analytical skills and attention to detail
- ability to deal with customer conflicts and collect accurate information for resolution
Job Duties
- Act as manager on duty during night-time hours
- greet and welcome guests upon arrival
- perform guest registration and checkout procedures
- accept payment for guest accounts at registration and checkout
- maintain a house bank, make deposits and accurate daily reports
- cash checks and exchange currency for guests
- accurately handle cash transactions and balance cash drawer
- acknowledge rewards members and returning guests
- take and manage guest bookings and up-selling opportunities
- handle guest inquiries and requests courteously and professionally
- perform all audit procedures daily as set forth by the hotel and company
- complete daily, comp, pace, and other assigned reports
- balance all cash receipts during the audit shift and make deposits
- prepare the front office for the AM shift
- maintain nightly reports to inform day management of overnight activities
- operate PBX and transmit/receive messages
- ensure timely wake up calls using guest names
- assist or direct guests and emergency personnel in emergencies
- post charges such as room, food, liquor, or telephone
- make restaurant, transportation, or entertainment reservations
- review arrival reports and ensure special requests and VIPs are noted
- attend all scheduled trainings and meetings
- ensure awareness of special promotions and in-house group activities
- practice safe work habits and ensure privacy and security protocols
- answer inquiries about hotel policies and local attractions
- maintain hotel knowledge and lobby cleanliness
- assist in booking reservations
- handle mail, packages, facsimiles, and guest items
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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