Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Rotating Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
Azul Hospitality is a distinguished hospitality company known for its commitment to excellence in providing unparalleled guest experiences across its diverse portfolio of hotels. With a focus on delivering comfort, convenience, and exceptional services, Azul Hospitality continuously strives to maintain its position as a leader in the hospitality industry. The company values a culture of professionalism, teamwork, and dedication to guest satisfaction, setting the standard for operational excellence and hospitality innovation.
The position of Night Auditor at Azul Hospitality is a pivotal role that blends critical financial oversight with superior guest service. This role is designed for individuals ... Show More
The position of Night Auditor at Azul Hospitality is a pivotal role that blends critical financial oversight with superior guest service. This role is designed for individuals ... Show More
Job Requirements
- High school diploma or equivalent
- experience in hospitality industry preferred
- experience in front desk or customer service role preferred
- accounting experience preferred
- strong communication skills
- ability to handle cash and credit transactions accurately
- knowledge of Windows OS and MS Office
- proficiency in PMS, PBX, Key system and POS
- ability to work independently
- attention to detail
- physical ability to stand for extended periods
- ability to lift up to 45 lbs
- able to push and pull carts up to 250 lbs
- must maintain neat and clean appearance
- regular attendance and punctuality
- adherence to company policies and safety regulations
Job Qualifications
- High school or equivalent education required
- experience in the hospitality industry preferred
- experience in a front desk or customer service role preferred
- accounting experience preferred
- must be able to speak, read, write, and understand the primary language used in the workplace
- requires good communication skills, verbal, written and electronic
- considerable knowledge of complex mathematical calculations and computer programs
- must have excellent leadership capability and customer relations skills
- must be detail oriented with outstanding organizational and communication skills
- must possess basic computer skills
- must possess basic computational ability
- ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts
- knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS
- self-driven and able to work independently
- exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
Job Duties
- Acts as the MOD during the night-time hours
- greets and welcomes guests upon arrival
- performs guest registration and check out procedures
- accepts payment for guests accounts both at the time of registration and at checkout
- maintain a house bank and make a deposit and accurate reports of receipts daily
- cash checks and exchange currency for guests
- accurately handle cash transactions and balance a cash drawer to the given amount
- acknowledge rewards members and returning guests
- take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- handle cash and credit transactions
- handle all guest inquiries and requests courteously and professionally
- perform all audit procedures daily as set forth by the hotel and company
- complete daily report, comp reports including F&B as well as rooms, pace reports, and any other reporting that is assigned
- balance all cash receipts and work performed during the audit shift
- make deposits of cash
- prepare the front office for the AM shift and reset days business
- maintain all nightly reports to inform day hotel management of overnight activities/incidents
- act as PBX operator during the audit shift
- transmits and receives messages using equipment such as telephone, fax, and switchboard
- ensure all wake up calls are made in a timely fashion, properly using guest names
- assist/direct hotel guests and/or emergency personnel in case of an emergency
- post charges such as room, food, liquor, or telephone by hand or machine
- make restaurant, transportation, or entertainment reservations for guests
- review current days arrival reports
- check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment
- attend all scheduled training, departmental and hotel meetings
- ensure awareness of special promotions, daily activities, arriving VIPs, group/conferences in house, special requests, and scheduled shuttles
- practice safe work habits and ensure safe work practices to avoid injury to self and others
- ensure all privacy and security protocols are followed as well as departmental and company procedures
- answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions
- maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions
- maintain lobby cleanliness and organization
- assist in booking reservations
- assist with handling mail, packages, facsimiles, and guest items
- all other duties assigned by manager or supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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