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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $14.50 - $19.50
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
wellness programs

Job Description

StepStone Hospitality, Inc. is a renowned hospitality company known for its dedication to delivering exceptional guest experiences and maintaining high standards of professionalism and service. Established as a leader in the hospitality industry, StepStone Hospitality specializes in managing and operating hotels and restaurants that emphasize quality, comfort, and outstanding customer service. The company prides itself on fostering a culture of excellence, continuous personal development, and adherence to strict safety and health regulations. By investing in employee growth and embracing innovative operational standards, StepStone Hospitality ensures that guests receive a consistent and memorable experience during their stay or dining.

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Job Requirements

  • Minimum lifting of 20 pounds
  • Ability to push, bend, stoop, and reach upward
  • Manual dexterity
  • Hearing, writing, and typing abilities
  • Minimum pulling of 20 pounds
  • Ability to obtain required licenses or certificates in a timely manner
  • Compliance with federal, state, and local health and safety regulations
  • Other duties as assigned by supervisor or general manager
  • Ability to work under pressure and adapt to change

Job Qualifications

  • High school education
  • Relevant training and experience in hospitality or administration
  • At least one year of relevant experience
  • Comprehensive knowledge of service standards, guest relations, and etiquette
  • Knowledge of federal, state, and local health and safety regulations
  • Excellent mathematical and computer skills
  • Comprehensive proficiency in English
  • Ability to communicate effectively
  • Ability to handle multiple roles such as front desk and reservations duties
  • Preferred additional education
  • CPR and first aid training preferred
  • Additional language skills preferred

Job Duties

  • Prepare daily restaurant revenue reports by auditing Micros tapes and journals
  • Run audit reports and journals from credit card and computer systems
  • Input revenue, expenses, and allowances to generate daily guest ledger and restaurant summaries
  • Balance all revenue and settlement accounts nightly and maintain files
  • Reset systems for next day's operations
  • Make corrections and adjustments to reports and computer systems
  • Ensure all reports and backup vouchers are complete, properly filed, and distributed to appropriate departments
  • Review and correct discrepancies in the front desk system
  • Coordinate with front desk and restaurant/bar closing to ensure smooth operations
  • Communicate effectively with guests, vendors, and associates
  • Comply with all applicable federal, state, local, safety, and health standards
  • Assist with design and preparation of statistical reports and presentations
  • Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed
  • Follow all StepStone and hotel policies and procedures
  • Attend required hotel meetings

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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