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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible schedule
wellness programs
Job Description
StepStone Hospitality, Inc. is a renowned hospitality company known for its dedication to delivering exceptional guest experiences and maintaining high standards of professionalism and service. Established as a leader in the hospitality industry, StepStone Hospitality specializes in managing and operating hotels and restaurants that emphasize quality, comfort, and outstanding customer service. The company prides itself on fostering a culture of excellence, continuous personal development, and adherence to strict safety and health regulations. By investing in employee growth and embracing innovative operational standards, StepStone Hospitality ensures that guests receive a consistent and memorable experience during their stay or dining.
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Job Requirements
- Minimum lifting of 20 pounds
- Ability to push, bend, stoop, and reach upward
- Manual dexterity
- Hearing, writing, and typing abilities
- Minimum pulling of 20 pounds
- Ability to obtain required licenses or certificates in a timely manner
- Compliance with federal, state, and local health and safety regulations
- Other duties as assigned by supervisor or general manager
- Ability to work under pressure and adapt to change
Job Qualifications
- High school education
- Relevant training and experience in hospitality or administration
- At least one year of relevant experience
- Comprehensive knowledge of service standards, guest relations, and etiquette
- Knowledge of federal, state, and local health and safety regulations
- Excellent mathematical and computer skills
- Comprehensive proficiency in English
- Ability to communicate effectively
- Ability to handle multiple roles such as front desk and reservations duties
- Preferred additional education
- CPR and first aid training preferred
- Additional language skills preferred
Job Duties
- Prepare daily restaurant revenue reports by auditing Micros tapes and journals
- Run audit reports and journals from credit card and computer systems
- Input revenue, expenses, and allowances to generate daily guest ledger and restaurant summaries
- Balance all revenue and settlement accounts nightly and maintain files
- Reset systems for next day's operations
- Make corrections and adjustments to reports and computer systems
- Ensure all reports and backup vouchers are complete, properly filed, and distributed to appropriate departments
- Review and correct discrepancies in the front desk system
- Coordinate with front desk and restaurant/bar closing to ensure smooth operations
- Communicate effectively with guests, vendors, and associates
- Comply with all applicable federal, state, local, safety, and health standards
- Assist with design and preparation of statistical reports and presentations
- Perform front desk supervisor, guest service agent, reservations agent, and telephone operator duties as needed
- Follow all StepStone and hotel policies and procedures
- Attend required hotel meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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