Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge, a reputable hospitality company, operates a distinguished hotel in Anchorage, Alaska, committed to delivering exceptional guest experiences and maintaining high standards of service. Stonebridge emphasizes a culture of inclusivity, equal opportunity, and employee development, ensuring a supportive work environment for all team members. The company offers a comprehensive benefits package, demonstrating its dedication to the well-being and career growth of its employees.
The Night Auditor / Guest Service Agent position at Stonebridge's Anchorage hotel is a vital role that combines accounting responsibilities with frontline customer service. This part-time exempt/non-exempt role reports directly to the Assistant General Manager... Show More
The Night Auditor / Guest Service Agent position at Stonebridge's Anchorage hotel is a vital role that combines accounting responsibilities with frontline customer service. This part-time exempt/non-exempt role reports directly to the Assistant General Manager... Show More
Job Requirements
- Must be available to work overnight shifts, including weekends and holidays
- ability to stand, walk, and lift items up to 10 lbs
- frequent use of computers and telephones requiring extended periods of sitting
- previous experience in hospitality or customer service preferred
- proficiency in basic bookkeeping and financial transaction balancing
- strong verbal and written communication skills
- ability to work independently with minimal supervision
- detail-oriented and organized
Job Qualifications
- Previous experience in a hospitality or customer service role preferred
- proficiency in basic bookkeeping and balancing financial transactions
- strong communication skills, both verbal and written
- proficient in using property management systems and office software
- excellent customer service and problem-solving skills
- ability to work independently and make decisions with minimal supervision
- detail-oriented with strong organizational skills
Job Duties
- Greet, register, and assign rooms to hotel guests
- verify customer payment methods and process credit authorizations
- maintain accurate records of room availability and guest accounts using the property management system
- balance daily receipts and revenues, conducting income audits on posted revenues
- assist guests with check-out processes, reviewing accounts and resolving discrepancies
- answer phone calls promptly, directing inquiries or addressing guest needs
- coordinate with overnight housekeeping or maintenance staff to resolve guest issues
- make and confirm reservations, ensuring accurate data entry
- provide guests with information on hotel services and local attractions
- document guest feedback and escalate issues to management when necessary
- perform nightly bucket checks to ensure compliance with hotel standards
- assist in maintaining security and safety during overnight shifts by monitoring guest activity and access
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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