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Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid vacation
paid sick days
Holidays
401(k) retirement plan
Job Description
Sonesta is a leading hospitality company known for providing exceptional guest experiences across its diverse portfolio of hotels and resorts. With a dedication to outstanding service and a commitment to community engagement, Sonesta has established itself as a trusted name in the hotel industry. Sonesta emphasizes fostering an inclusive workplace culture and ensuring that all employees are supported and valued. This commitment extends to the benefits they offer and their approach to equal opportunity employment. This position is represented by Unite Here Local 17, reflecting Sonesta's respect for union partnerships and fair labor practices. The Night Auditor role at Sonesta... Show More
Job Requirements
- High school diploma or equivalent
- one year previous hotel experience preferred
- background from extended stay industry preferred
- ability to read and write
- ability to speak English fluently
- good communication skills
- basic math skills preferred
- problem solving and organizational skills preferred
- experience with Microsoft Office and Opera systems preferred
- valid driver's license required
- physical ability to stand, bend, climb, kneel, carry up to 50 pounds, and handle equipment
- willing to obtain ServSafe certification
- may be required to obtain TIPS certification
- ability to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- one year of previous hotel experience preferred
- previous background from the extended stay industry preferred
- reading and writing skills utilized when compiling department records, guest registration and reservation information
- ability to speak, read, and write fluent English
- other languages beneficial
- professional verbal and written communication skills
- mathematical skills including basic math, percentages, and variances preferred
- problem solving, reasoning, motivating, organizational and training abilities preferred
- experience with Microsoft Office and Opera systems preferred
- valid driver's license required
Job Duties
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to Sonesta G.U.E.S.T. standards
- balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy
- assist in the preparation of all reports relevant to daily revenues
- balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
- complete and transmit daily management/accounting reports with any supporting documentation
- prepare General Manager daily, weekly and month end reporting packs
- assist in the set up the complimentary breakfast service including hot and cold food service, juice and coffee stations, and all supplies
- assist in the washing, drying, and folding of hotel laundry
- act as the security point of contact during various times in the shift
- communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information
- register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program
- answer phones in a prompt and courteous manner
- accurately process all cash and credit card transactions including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- book guest reservations for individuals and/or groups
- process cancellations, revisions, and information updates on changes
- up-sell rooms to maximize revenue
- follow the overall seasonal demand reservation strategy with regard to room type and length of stay pricing
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- service the shoppe and the pour ensuring guests receive service and products offered by the hotel
- follow all local laws with regard to alcoholic beverage sales
- ensure guest special requests are fulfilled and proper delivery of guest services
- issue, control and release guest safe-deposit boxes
- comply with federal, state and local laws regarding health, safety, and alcohol services
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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