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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $18.50 - $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by Red Roof is a reputable management company specializing in extended stay hotel accommodations. Operating in 20 different states across the United States, HomeTowne Studios has established itself as a leader in providing high-quality, comfortable, and affordable extended hotel stays. The company is renowned for its commitment to continuously improving both guest experience and employee satisfaction. The hotel properties underwent a significant renovation in 2018 and have since maintained a strong focus on upgrading quality standards and operational excellence. HomeTowne Studios prides itself on creating an environment that balances exceptional guest services with rewarding career opportunities for its... Show More
Job Requirements
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills (math, cash handling, computer skills, etc.)
- basic English communication (verbal and written) skills required
- prior hospitality experience preferred
Job Qualifications
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills (math, cash handling, computer skills, etc.)
- basic English communication (verbal and written) skills required
- prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- assist guests with requests and complaints after regular office hours
- handle check-ins and check-outs and make guestroom keys for lost or lockouts
- assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry
- clean, dry and fold linen, blankets, bedspreads, etc.
- provide courtesy patrol in lobby and front entrance area
- ensure exceptional customer service to all guests while maintaining guest privacy and safety
- compute bills, collect payments, and make changes for guests, post charges to Property Management system
- complete department checklists and reports for relevant shifts
- maintain a neat, clean, and well-groomed appearance
- perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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