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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.50 - $19.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental
Vision
competitive pay
Employer Paid Life Insurance
PTO
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a well-established leader in the extended stay hotel industry, managing properties across 20 states. Renowned for providing comfortable, convenient, and quality accommodations, HomeTowne Studios is committed not only to delivering exceptional guest experiences but also to fostering a positive and supportive work environment for its employees. The company continuously invests in renovating and enhancing its properties, with recent improvements made in 2018, ensuring that guests enjoy modern and well-maintained facilities. This dedication to excellence extends beyond the physical properties to include innovative training practices and employee development initiatives, positioning HomeTowne Studios as an employer of... Show More
Job Requirements
- High school diploma preferred or equivalent experience
- 1 year in previous customer service position
- Basic office skills including math, cash handling, and computer skills
- Basic English communication skills verbal and written
- Prior hospitality experience preferred
Job Qualifications
- High school diploma preferred or equivalent experience
- 1 year in previous customer service position
- Must have basic office skills including math, cash handling, and computer skills
- Basic English communication skills both verbal and written
- Prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- Assist guests with requests and complaints after regular office hours
- Handle check-ins and check-outs and make guestroom keys for lost or lockouts
- Assist in maintaining the cleanliness and organization of laundry rooms and guest laundry
- Clean, dry, and fold linen, blankets, bedspreads, etc.
- Provide courtesy patrol in lobby and front entrance area
- Ensure exceptional customer service to all guests while maintaining guest privacy and safety
- Compute bills, collect payments, and make changes for guests, post charges to Property Management system
- Complete department checklists and reports for relevant shifts
- Maintain a neat, clean, and well-groomed appearance
- Perform other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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