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Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Up to $18.50
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Work Schedule

Night Shifts
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Benefits

Health Insurance
Dental
Vision
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities

Job Description

HomeTowne Studios by RedRoof is a distinguished leader in the extended stay hotel industry, renowned for delivering top-quality accommodations and exceptional guest experiences across 20 states. As a management company, HomeTowne Studios is deeply committed not only to providing a superior stay for guests but also to fostering an enriching work environment for its employees. The company prides itself on continuous improvements, having renovated many of its properties in 2018 and maintaining a steadfast focus on enhancing both the physical quality of its hotels and the professional development of its staff. This commitment positions HomeTowne Studios as an employer of... Show More

Job Requirements

  • High school diploma preferred or equivalent experience
  • minimum 1 year customer service experience
  • ability to handle cash and operate basic computer programs
  • good verbal and written English communication skills
  • must be dependable and able to work overnight shifts
  • prior experience in hospitality preferred

Job Qualifications

  • High school diploma preferred or equivalent experience
  • at least 1 year in previous customer service position
  • basic English communication skills (verbal and written)
  • basic office skills including math, cash handling, and computer skills
  • prior hospitality experience preferred

Job Duties

  • Conduct courtesy calls within 30 minutes after guest check-in
  • assist guests with requests and complaints after regular office hours
  • may handle check-ins/check-outs and make guestroom keys for lost/lockouts
  • assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry
  • clean, dry and fold linen, blankets, bedspreads, etc.
  • provide courtesy patrol in lobby and front entrance area
  • ensure exceptional customer service to all guests while maintaining guest privacy and safety
  • compute bill, collect payments, and make changes for guests, post charges to Property Management system
  • complete department checklists and reports for relevant shifts
  • maintain a neat, clean, and well-groomed appearance
  • perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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