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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental
Vision
competitive pay
Employer Paid Life Insurance
PTO
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a respected leader in the extended stay hotel industry, committed to providing high-quality accommodations across 20 states in the U.S. As a management company, HomeTowne Studios not only focuses on delivering an exceptional guest experience but also prioritizes creating a supportive and rewarding workplace for its employees. The company's dedication is evident in its continuous efforts to renovate properties, enhance operational standards, and improve both guest and employee experiences since its last renovation push in 2018. By fostering a culture of quality and care, HomeTowne Studios strives to be the employer of choice within the... Show More
Job Requirements
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- basic office skills including math, cash handling, and computer skills
- basic English communication skills, verbal and written
- prior hospitality experience preferred
Job Qualifications
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- basic office skills including math, cash handling, and computer skills
- basic English communication skills, verbal and written
- prior hospitality experience preferred
Job Duties
- Conduct courtesy calls within 30 minutes after guest check-in
- assists guests with requests and/or complaints after regular office hours
- may handle check-ins/check-outs and make guestroom keys for lost/lockouts
- assist in maintaining the cleanliness and organization of the laundry rooms and guest laundry
- clean, dry and fold linen, blankets, bedspreads, etc
- provides courtesy patrol in lobby and front entrance area
- ensures exceptional customer service to all guests while maintaining guest privacy and safety
- may compute bill, collect payments, and make changes for guests
- post charges to Property Management system
- complete department checklists and reports for relevant shifts
- maintain a neat, clean, and well-groomed appearance
- performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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