NHG ASSISTANT GENERAL MANAGER (RFT/NAVY LODGE)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $1.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Life insurance
Disability insurance
Employee assistance program
Job Description
Pearl Harbor is a significant U.S. Navy base located in Honolulu, Hawaii, known for its historical importance and active naval operations. It is home to various military and support facilities that serve thousands of active-duty military personnel, civilian employees, and their families. As part of this strategic installation, the Pearl Harbor organization has multiple operational departments dedicated to maintaining high standards of service, hospitality, and support to its members and guests. Among these departments, the Navy Exchange Command (NEXCOM) Hospitality Group (NHG) operates lodging services designed to provide comfortable and professional accommodations for personnel in Temporary Duty (TDY), Permanent Change... Show More
Job Requirements
- must have three years of general administrative, technical or responsible work experience
- must possess one year of specialized experience in hotel or institutional management or related service industry management
- must have ability to manage operational practices and demonstrate mature judgment
- must be able to perform supervisory and delegation duties
- must demonstrate knowledge of Property Management Systems, financial and learning management systems
- must be capable of maintaining guest satisfaction and handling inquiries
- must be able to coordinate maintenance and vendor relations
- must ensure compliance with all safety, fire, sanitation regulations and security protocols
- must be able to work full-time, 35+ hours per week
- must be eligible to file Financial Disclosure Report (OGE Form 450)
- must demonstrate flexibility to maintain operations during emergencies
Job Qualifications
- three years of experience in administrative, technical or responsible work with knowledge of operational practices
- skill in person-to-person work relationships
- ability to exercise mature judgment
- or one year of academic study above high school level may substitute for nine months of experience up to a bachelor’s degree for 3 years of experience
- one year of responsible experience in hotel, motel, institutional management or related service industry management and operations including procurement, operational efficiency, sanitation, internal financial controls, budgeting, staffing, room design, decorating
- knowledge of Department of Defense lodging operations and customer service
- federal government retail management experience may be considered in lieu of hospitality experience
- proficiency in Property Management System, financial systems and Learning Management System
- strong leadership and supervisory skills
- excellent communication and organizational skills
Job Duties
- assist the GM in operating a professional DoD lodging operation consistent with commercial mid-grade hotel services and amenities
- perform supervisory duties including oversight and staffing
- delegate authority and assign responsibility to department heads and supervisors
- assume GM duties in their absence
- manage Property Management System, financial systems and Learning Management System
- utilize Enterprise Inventory Management System to verify and modify room inventories
- process local and central reservations
- maintain contact with guests and respond to inquiries and concerns
- provide customer-facing integration, execution and management of services and resources
- conduct inspections of guest rooms, public areas and grounds and ensure correction of deficiencies
- develop local housekeeping, maintenance and reporting procedures and recommend operational changes
- maintain liaison with vendors, suppliers and authorities to ensure adequate services and vendor relations
- participate in Manager on Duty program
- coordinate preventative maintenance with maintenance personnel
- coordinate service requirements with Contracting department for contracts
- ensure completion of compliance training by associates
- ensure compliance with safety, fire and sanitation regulations
- ensure safety of guests and associates
- maintain security measures
- ensure guest privacy
- carry out EEO policies and communicate support to subordinates
- maintain operations during inclement weather or emergencies
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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