Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.21
Work Schedule
Standard Hours
Day Shifts
Job Description
The Navy Gateway Inns & Suites and Navy Lodge properties represent a distinguished segment of the Department of Defense lodging community, providing exceptional accommodations and hospitality services to military personnel, their families, and authorized guests. These properties operate under the Navy Exchange Service Command, also known as NEXCOM, which strives to deliver quality lodging experiences with a strong emphasis on cleanliness, safety, and customer satisfaction. With locations typically situated near naval bases and military installations, these facilities focus on offering comfort and convenience to those serving in the military and their loved ones.
The role of a Housekeeper at... Show More
The role of a Housekeeper at... Show More
Job Requirements
- high school graduate or equivalent preferred
- no prior experience required
- physical stamina for moving furniture and operating cleaning equipment
- ability to follow safety protocols
- good communication skills
- ability to obtain food handling certification as applicable
- must be able to work flexible hours including weekends
- may need valid state driver’s license
- willingness to complete required housekeeping certification within 6 months of employment
Job Qualifications
- high school graduate or equivalent preferred
- no prior experience required
- ability to operate hand and powered cleaning equipment
- basic knowledge of cleaning chemicals and safety protocols
- effective communication skills
- ability to follow instructions and NEXCOM Hospitality Group protocols
- physical ability to perform moderate to heavy physical work
- willingness to obtain food handling certification if required
- capability to work independently and in a team
- good guest relation skills
- responsible and dependable
Job Duties
- Cleans guest rooms and other assigned areas
- operates cleaning equipment e.g. vacuum cleaner, carpet cleaner, waxer, and polisher
- empties wastebaskets, dusts, waxes, and polishes room furniture
- washes walls, partitions, air vents, disinfects and deodorizes toilet bowls lavatories
- washes and replaces window treatments and cleans ceiling fixtures
- changes light bulbs and room partitions using ladders and scaffolds
- moves furniture to clean under and behind, uses step stool to clean window and window treatments, cabinet tops, mirrors, and picture frames
- cleans bathroom areas including tub, tile, walls, commode, floors, and vanity
- cleans kitchen area including stoves, ovens, microwave, refrigerator, cabinets, and floor
- washes and disinfects dishes, utensils, and cookware
- cleans iron and ironing board and replaces cover as necessary
- cleans and ensures proper functionality of luggage racks and ensures proper number of male/female hangers are available in closets
- ensures TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back up battery, and in-room phones are clean properly programmed and in working condition
- places proper number of amenities in room to include consumables and non-consumables
- removes and replaces bed linen, inspects mattresses, and pull-out sofas
- moves/re-positions beds upon guest checkout weekly or at a guests request
- greets and welcomes guests upon sight always maintaining outstanding guest relations
- ensures privacy and security of guests is maintained at all times
- cleans, vacuums, and mops corridors, stairways, guest laundry, patios, and balconies
- shampoos rugs/carpets and polishes rails of stairways on a regular basis
- completes scheduled carpet cleaning using heavy industrial type carpet cleaners and equipment
- performs deep cleaning as required by program standards, e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and rooms that had an ADA service animal
- maintains cleanliness and order of storage rooms
- continually communicates the status of cleaned rooms and other spaces to supervisor through completion of daily assignments or property management system
- accomplishes minor repairs and maintenance of equipment used and reports to supervisor when major repair or replacement is required
- cleans and inspects exterior spaces such as parking lots and outside passage ways
- may be required to load and unload trucks vans
- assists with the receipt of supplies from vendors, the assembly, separation, storage, and delivery of merchandise by opening boxes and crates
- may also be required to move heavy items by use of hand truck
- uses common hand tools such as hammers, pliers, box cutters, crowbar, and shears for cutting bands
- responsible for the pass key and other keys as assigned and returns all keys at the end of each shift
- must report immediately to the supervisor such things as no luggage in a stay-over guest room, no service needed room status, vacancies, extra guests, unauthorized pets, and any other unusual circumstances
- reports any lost and found items to the housekeeping supervisor immediately listing the room number or area where items was found
- may be responsible for the set-up, breakdown, and clean-up of the complimentary self-service breakfast bar
- assists with preparing, heating, displaying, and replenishing breakfast items available to guests during breakfast hours
- ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour
- required to obtain proper food handling certifications as applicable
- completes all required safety security training
- maintains a clean and safe environment
- applies knowledge of blood-borne pathogens safety measures to determine potential safety concerns related to contaminated linens and personal care items
- follows all NEXCOM Hospitality Group NHG protocols during daily service activity
- performs laundry operations at the facility
- may be required to possess a valid state drivers license to travel to other lodging facilities as required within the normal scope of duties
- may be required to obtain NHG housekeeping certification within 6 months of employment as well as other certification requirements
- performs other related duties as assigned
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Job Qualifications
Experience
No experience required
Job Location
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