Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $39,800.00 - $64,500.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
competitive salary
Annual bonus
Medical insurance
Dental Insurance
Vision Insurance
Profit sharing
401K with company match
Paid tuition assistance
Paid vacation
Paid personal time
Paid sick time
Paid holidays
Free admission
General admission tickets
Employee Discounts
Admission and discounts at partner properties
Job Description
Newport Aquarium is a renowned entertainment and educational destination located in Newport, Kentucky. Known for its impressive aquatic exhibits and engaging visitor experiences, Newport Aquarium operates under the mission to educate the public about marine life and conservation while providing an inspiring and enjoyable outing for families. As a reputable tourist attraction with a commitment to excellence, Newport Aquarium employs a diverse team of professionals who share a passion for guest service and environmental stewardship. This establishment values culture, teamwork, and innovation, creating an environment where individuals are encouraged to grow both professionally and personally while contributing to the overall... Show More
Job Requirements
- Successful completion of pre-employment background check
- Ability to stand for long periods, bend, crouch, push and pull
- Ability to lift 20 pounds regularly
Job Qualifications
- 5+ years of progressive leadership experience in theme park, attraction, concession, tourism, hospitality or entertainment industry preferred
- Experience in operating food and beverage operations and teams
- ServSafe Food Certification and TIPS training or ability to obtain
- Strong knowledge of food safety standards, cleanliness, food procurement, presentation, production standards, and food service operations
- Professional representation of the aquarium
- Ability to develop training programs and train personnel
- Cost control skills focused on labor efficiency and food waste management
- Demonstrated solid guest service, retail, sales, management, budgeting skills, and commitment to quality service
- Experience managing, mentoring and coaching service staff with proven leadership skills
- Self-starter with skills in planning, organizing, prioritizing, and achieving goals
- Ability to work varied shifts including days, evenings, weekends, and holidays
- Ability to read and manage sales plans and financial statements
- Capacity to work independently and collaboratively as part of a team
Job Duties
- Coach and guide the team by leading through example and fostering a collaborative, respectful, and committed work environment
- Collaborate on the annual and ongoing business strategy and planning for Newport Aquarium
- Role model and promote the company culture among all stakeholders
- Establish goals, objectives, and procedures for food and beverage business units including training and product knowledge development
- Manage Profit and Loss responsibility for food and beverage revenue and expenses
- Create and uphold a sales culture focused on exceptional customer service and maximizing sales potential
- Lead departmental planning and budgeting processes
- Research, coordinate, and participate in design and planning of food-related facilities and revenue programs
- Ensure exceptional customer service consistent with brand standards and efficient guest recovery
- Manage guest service programs in integration with marketing and sales
- Monitor and control labor and food costs, schedules, purchasing, inventory, and waste in coordination with directors and supervisors
- Review and approve staffing schedules to maintain efficiency
- Maintain cleanliness and sanitation standards compliant with third-party audits and regulatory requirements
- Communicate expectations and conduct regular staff evaluations for performance improvement
- Oversee completion of weekly inventories
- Develop and enforce standard operating procedures and policies
- Hire, retain, motivate, and develop the Food & Beverage management team
- Ensure compliance with safety and security policies and standards
- Undertake special assignments or projects as directed by the Revenue Director
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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