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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Leadership training provided
Job Description
Saxbys® is a hospitality company renowned for its vibrant menu and its mission to Make Life Better®. The company is fiercely dedicated to social impact in the communities it serves, viewing its people as its greatest asset. Rather than seeking employees for temporary positions, Saxbys aims to build long-term careers for its teammates. Saxbys functions as a national education company that operates "For Students, By Students" cafes on college campuses, creating individualized academic partnerships with universities. Through its experiential learning platform (E.L.P.®), Saxbys empowers young people to prepare them for shaping the future of the business world. This platform offers... Show More
Job Requirements
- High school diploma or equivalent
- Previous management experience preferred
- Ability to stand, walk, and smile for extended periods
- Ability to stoop and kneel
- Ability to push, pull, lift or carry up to 35 lbs
- Ability to ascend or descend ladders, stairs, ramps
- Strong communication skills
- Passion for hospitality and community engagement
- Commitment to maintaining safety and cleanliness standards
- Availability to work primarily on-site with some remote work
- Must comply with ServSafe certification requirements
Job Qualifications
- Support, exhibit, and promote Saxbys Mission Statement and Core Values
- Ability to effectively communicate and interpret training materials
- Experience facilitating groups and delivering presentations
- Understanding of adult learning approaches and processes
- Work location flexibility with approximately 80% in cafe and 20% in HQ/virtual
- Drivers license preferred
- Demonstrated leadership and team development skills
- Strong community engagement abilities
- Financial acumen and operational management experience
- Commitment to inclusivity and hospitality excellence
- Physical ability to meet the demands of the role
Job Duties
- Plan and execute Grand Opening trainings for new and reopening cafes
- Manage talent lifecycle in the cafe through recruiting, hiring, training, developing, and coaching team members
- Provide leadership by working alongside the team, setting clear goals and motivation
- Coordinate with Trainers to plan and execute trainings and offer ongoing coaching and feedback
- Ensure a safe, equitable and inclusive work environment
- Develop a pipeline of exceptional leaders and build out a Certified level leadership team
- Develop and lead community relationships to integrate the cafe into the community
- Plan and execute community outreach initiatives to drive sales
- Support Saxbys' social impact mission through team development and outreach
- Instill and maintain a culture of hospitality and servant leadership
- Aid Academic Platforms in partnership development activities
- Identify opportunities to meet and exceed sales goals, manage budget and increase profitability
- Assist with policy and procedure development to enhance operational efficiency
- Analyze and act on weekly Three Pillars Reviews and monthly Profit and Loss Statements
- Consult and communicate interdepartmentally to maintain training and operational resources
- Manage shifts and scheduling effectively
- Utilize and implement Saxbys tools, policies and procedures
- Assist in preparation and service of menu items
- Uphold ServSafe standards for cleanliness and safety
- Execute administrative work including cash handling, ordering, invoicing and inventory management
- Ensure safety of cafe, guests and team members
- Serve as a liaison between Saxbys HQ and cafe team
- Enforce standard operating procedures and team compliance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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