Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $79,800.00 - $103,966.00
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Accident and disability insurance
Parental leave
Employee assistance program
Commuter Benefits
Paid holidays
Paid Time Off
401(k) Plan
flight privileges
Job Description
United Airlines is a leading global airline known for its extensive route network and commitment to providing exceptional customer experiences. As one of the largest carriers in the United States, United Airlines connects people, places, and cultures around the world. The company places a strong emphasis on employee growth, wellness, and fostering a supportive work environment. Employees are encouraged to develop their careers while enjoying competitive benefits, including health and wellness programs, paid time off, and travel opportunities. United Airlines prides itself on its diverse and inclusive workplace culture, ensuring equal opportunities for all individuals regardless of background or status.Show More
Job Requirements
- Bachelor's degree or related experience
- Minimum 3 years of professional or creative writing experience
- Strong knowledge of the airline industry
- Outstanding communication skills
- Ability to prioritize and adapt in high-stress environments
- Ability to work with dynamic organizational levels
- Critical thinking and problem solving skills
- Innovative mindset
- Detail orientation
- Professional interaction skills
- Ability to work all shifts including nights, weekends, and holidays
- Reliable and punctual attendance
- Legal authorization to work in the United States without sponsorship
Job Qualifications
- Bachelor's degree or related experience
- 3+ years of communication, professional or creative writing experience
- Strong knowledge and understanding of the airline industry
- Outstanding written and verbal communication skills
- Ability to prioritize and adapt to a high-stress, complex and changing operational environment
- Ability to work with all levels of a highly dynamic organization
- Critical thinker and problem solver
- Innovative mindset
- Detail oriented
- Ability to interact professionally
- Must be able to work all shifts, nights, weekends, and/or holidays
- Reliable, punctual attendance
- Must be legally authorized to work in the United States for any employer without sponsorship
- Master's degree preferred
Job Duties
- Monitor, coordinate and communicate operational activity and decisions for internal employees and customer communication
- Provide leadership and guidance to a team that monitors flights in real-time for delays, cancellations, operational impacts, ad-hoc requests, and technology initiatives
- Prepare immediate or proactive messaging as needed
- Support 24/7 operations with flexible working hours including nights, weekends, and event-based on-call support
- Join scheduled and unscheduled operational planning calls to recap and communicate plans
- Establish communication protocols for various operational events to ensure standardization
- Provide administrative support for team schedules and vacations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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