Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hourly pay
Employee Discounts
Learning and Development Programs
Career growth opportunities
Corporate social responsibility involvement
inclusive workplace culture
comprehensive training
Job Description
Fairmont Breakers is an iconic luxury hotel situated in Long Beach, California, recognized as a historic landmark that combines timeless elegance with modern sophistication. Originally established in the 1920s, this prestigious property has served as a favored destination for celebrities and discerning travelers, boasting a rich heritage that reflects the glamour of the roaring twenties. After an extensive renovation, Fairmont Breakers has regained its status as Long Beach's premier luxury hotel, featuring 185 boutique rooms and suites designed for comfort and style. The hotel offers a wealth of amenities including a rooftop pool and terrace with panoramic views of the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of serving experience in a similar restaurant environment
- Ability to communicate effectively in English
- Basic math skills
- Basic computer skills
- Ability to work flexible hours including weekends and holidays
- Must uphold company grooming and appearance standards
- Ability to work well in a team environment
- Ability to handle guest concerns professionally
- Knowledge of California serving guidelines
- Availability to work in Long Beach, California
Job Qualifications
- Prior serving experience with a minimum of 2 years in a similar restaurant environment
- Must be able to speak, read, write and understand the English language
- Requires excellent and polished communication skills
- Must possess basic math skills and the ability to use a calculator
- Must possess basic computer skills
- Ability to solve problems and make rational decisions
- Knowledge of restaurant operations, its services, and facilities
- Must have superior guest service abilities as well as a complete understanding of California serving guidelines
- Possess a proven track record for guest satisfaction
- Possess a strong sense of urgency
- Display a pleasant and cheerful disposition
- Maintain a high level of integrity
- Display a confident and professional appearance at all times and always meet company grooming standards
- Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
- Show eagerness and capacity to learn
- Able to work flexible hours, weekends, and holidays
Job Duties
- Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
- Adhere to company policy and procedures as stated in the company handbook
- Consistently offer professional, friendly and engaging service
- Provide the highest quality service to all guests at all times by instilling the company philosophy
- Participate actively in the resolution of guest concerns
- Take orders, answer questions, and make recommendations for menu listed products
- Use appropriate upselling techniques
- Clear, clean, reset and maintain restaurant tables during shift
- Assist other servers in offering the highest level of service
- Understand the processes of delivery and removal of all product and equipment
- Handle all guest checks according to hotel policy
- Maintain pars and equipment as needed to successfully accomplish all restaurant service tasks
- Completion of side work as assigned by manager
- Engage and genuinely interact with guests while anticipating their needs
- Explain food and beverage items in detail to our guests
- Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests
- Complete any necessary opening and closing paperwork and side work duties as required
- Work well with others as a team
- Prepare food and beverage as per guidelines
- Follow cash handling policies and procedures
- Assist in filling in at other food and beverage areas and/or outlets as needed
- Perform other related duties as assigned
- Display a congenial appearance and be well groomed at all times
- Assist guests in a friendly, professional and polite manner
- Maintain regular and predictable attendance
- Follow directions from manager at all times
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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