Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $25.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Hourly rate
discounted hotel rooms
Discounted food and beverage
Learning programs
Career Development
Corporate social responsibility activities
inclusive work environment
Job Description
Fairmont Breakers is a distinguished and historic luxury hotel situated in the iconic Long Beach skyline. Originally established in the roaring twenties, this landmark has hosted world-famous stars and provided guests with an unforgettable waterfront experience. After undergoing an extensive renovation, Fairmont Breakers has been revitalized as Long Beach's only luxury hotel, restoring its original grandeur and unique character. The hotel features 185 boutique rooms and suites, a rooftop pool and terrace, an open-air rooftop lounge with captivating views of the Pacific Ocean, and a two-story spa, wellness, and fitness center. Guests can also enjoy a variety of dining venues... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of 2 years serving experience in a restaurant environment
- Ability to communicate effectively in English
- Basic math skills
- Basic computer skills
- Strong problem-solving abilities
- Knowledge of restaurant operations and service standards
- Superior guest service skills
- Understanding of California serving guidelines
- Excellent communication and interpersonal skills
- Professional appearance and grooming
- Ability to work flexible hours including weekends and holidays
- Ability to work well in a team environment
- Must follow company policies and procedures
Job Qualifications
- Prior serving experience with a minimum of 2 years in a similar restaurant environment
- Must be able to speak, read, write and understand the English language
- Requires excellent and polished communication skills
- Must possess basic math skills and the ability to use a calculator
- Must possess basic computer skills
- Ability to solve problems and make rational decisions
- Knowledge of restaurant operations, its services, and facilities
- Must have superior guest service abilities as well as a complete understanding of California serving guidelines
- Possess a proven track record for guest satisfaction
- Possess a strong sense of urgency
- Display a pleasant and cheerful disposition
- Maintain a high level of integrity
- Display a confident and professional appearance at all times and always meet company grooming standards
- Adapt in difficult situations with problem-solving abilities, and make decisions when necessary
- Show eagerness and capacity to learn
- Able to work flexible hours, weekends, and holidays
Job Duties
- Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
- Adhere to company policy and procedures as stated in the company handbook
- Consistently offer professional, friendly and engaging service
- Provide the highest quality service to all guests at all times by instilling the company philosophy
- Participate actively in the resolution of guest concerns
- Take orders, answer questions, and make recommendations for menu listed products
- Use appropriate upselling techniques
- Clear, clean, reset and maintain restaurant tables during shift
- Assist other servers in offering the highest level of service
- Understand the processes of delivery and removal of all product and equipment
- Handle all guest checks according to hotel policy
- Maintain pars and equipment as needed to successfully accomplish all restaurant service tasks
- Complete side work as assigned by manager
- Engage and genuinely interact with guests while anticipating their needs
- Explain food and beverage items in detail to our guests
- Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100 percent compliance on all interactions with guests
- Complete any necessary opening and closing paperwork and side work duties as required
- Work well with others as a team
- Prepare food and beverage as per guidelines
- Follow cash handling policies and procedures
- Assist in filling in at other F&B areas and/or outlets as needed
- Perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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